Support Analyst
Troubleshoot technical issues for fintech platform users, provide first-line support, maintain knowledge libraries, and refine AI agents in a fast-paced startup. Requires 3-5 years support experience, strong problem-solving, and fintech interest.
About the job
Responsibilities
- Assist members with questions on how to use the Range platform
- Serve as first line of defense on technical issues
- Quickly identify member problems and offer effective solutions
- Create and maintain a knowledge library of how Range works
- Maintain success metrics and data as directed
- Be an active part of a collaborative team and share best practices
- Refine our customer-facing AI agent to scale support
- Leverage AI tools to uplevel daily output
Requirements
- 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
- Strong problem-solving and written communication skills
- Experience using financial services technology
- BS or BA preferred
- An interest in the tech industry and/or consumer fintech experience
Benefits
- Comprehensive health coverage: Medical, dental, and vision
- 401k plan
- Technology allowance
- PTO
- Top of Market Pay
- Paid parental leave
Skills
SaaS, Fintech, AI Tools, Financial Services Technology, Problem-Solving, Knowledge Base Management, Customer Support Metrics, Ai Agent Refinement
Similar jobs
Support Engineering jobs
Fareharbor
Honolulu, HI
Supports clients and reseller partners by managing affiliate channels, implementing partner integrations, troubleshooting invoicing and booking issues, and improving support processes. Requires strong communication, analytical problem-solving, technical comfort, and customer-service skills.
Replit
New York, NY
Provides high-priority technical support to Premium and enterprise customers, troubleshooting complex platform issues, coordinating incidents, and improving support tooling and processes. Requires at least 3 years of technical support or systems engineering experience plus strong JavaScript or Python debugging skills.
Replit
Foster City, CA
Provides high-priority technical support to Premium and enterprise customers, troubleshooting complex platform issues, coordinating incidents, and improving support operations. Requires at least three years of technical support or systems engineering experience plus strong JavaScript or Python debugging skills.
Braintrust
San Francisco, CASupports hybrid and self-hosted customer deployments by troubleshooting Kubernetes, cloud infrastructure, networking, backend performance, and reliability issues. The role combines technical customer support, incident response, coding fixes, and diagnostic tooling across major cloud platforms.
Skydio
United States
Provides advanced technical, operational, and field support for Skydio UAS hardware, docks, cloud systems, and networking. The role requires at least three years of UAS flight experience, strong troubleshooting skills, and regional travel of up to 30–50%.