Customer Success - United States - Mid-Market
Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.
About the job
Requirements
- 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
- Proven experience driving revenue outcomes
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Preferred: Experience in audio AI space
Skills
AI Agents, API Integrations, SDKs, Conversational AI, Audio Ai, B2B SaaS, Revenue Management, Elevenlabs Agents Platform
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