Growth
Manages strategic customer relationships in fintech banking, handling onboarding, expansion, and advocacy while partnering cross-functionally to drive growth and inform product strategy. Requires 5+ years experience, strong project management, and critical thinking in ambiguous environments.
About the job
Responsibilities
- Help establish our customer-facing strategy, processes, playbooks, systems and best practices. Identify patterns and build repeatability at every step
- Manage all aspects of a customer’s relationship with Column, from onboarding and implementation to ongoing management and expansion of the account
- Build and nurture relationships across various functions within a customer's organization, identifying and creating advocates wherever you go, and helping find new use cases for partnering with Column
- Proactively identify challenges and opportunities for growth, and collaborate with internal and external stakeholders to find solutions in order to move the relationship forward
- Share key findings and recommendations on market feedback and trends to inform Column’s growth strategy and product roadmap
- Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements
Requirements
- 5+ years of relevant work experience -- strong preference for a mix of Consulting, Private Equity, Investment Banking, VC or an equivalent role plus operating experience in an early stage company and/or selling a new line of business
- A desire to become very knowledgeable on the financial technology and payments space. Prior experience in financial services can be helpful but certainly not required
- A growth and critical thinking mindset: comfortable navigating ambiguous environments and energized by the prospect of helping build processes with little guidance
- Excellent project management: organized, can manage all aspects of partnering with customers, and effectively work with other internal teams
- Ability to turn naysayers into champions: persuasive communicator and understand the importance of being helpful, responsive, and solutions-oriented
- Curiosity: know what questions to ask to uncover and understand customer needs and proactively learn more about the industry, competitive landscape, and product offerings to better support your customers
- Insatiable hunger for improvement: naturally curious person, enjoy digging into the data, and regularly solicit feedback
Compensation
- Annual base salary range: $140,000 - $250,000 + equity
- Comprehensive health, dental, and vision plans (100% covered options)
- Up to $2,000 monthly rent subsidy for employees living within 2 miles of office
- 401k plan
- Flexible time-off policy
- 100% paid parental leave
- Commuter benefits
Skills
Project Management, Customer Relationship Management, Financial Technology, Strategic Account Management, Cross-Functional Collaboration, Data Analysis, Process Building, Go-to-Market Strategy, Product Roadmap Influence, Regulatory Compliance
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