Database Support Engineer - APAC

Responsibilities

Customer Success

• Provide technical support to customers experiencing database and platform issues.
• Translate complex technical concepts into clear, actionable guidance.
• Understand customer use cases and optimize their implementations.
• Manage customer cases from beginning to end.

Database Excellence

• Troubleshoot and optimize PostgreSQL and TimescaleDB performance issues.
• Implement database solutions, including hypertables, compression strategies, and continuous aggregates.
• Analyze complex query execution plans and resolve performance bottlenecks.
• Apply best practices for backups, restores, and migrations.
• Develop PL/pgSQL procedures for data operations.
• Test new database features related to TimescaleDB and Agentic PostgreSQL.

Platform and Infrastructure

• Investigate issues across the full stack, from the application layer to database internals.
• Integrate and troubleshoot platform features.

Internal Collaboration

• Support Solutions and Customer Delivery teams with debugging across product features.
• Partner with Engineering teams to identify root causes of complex issues.
• Share knowledge across teams to enable faster customer issue resolution.

Innovation and Growth

• Use AI to accelerate work.
• Contribute to platform improvements based on customer needs.
• Stay current with PostgreSQL, TimescaleDB, and cloud technology advancements.
• Document knowledge for the support team.

Requirements

• Strong PostgreSQL knowledge, including query optimization, indexing strategies, execution plans, and database internals.
• Proficiency with command-line interfaces.
• SQL expertise, including complex queries, window functions, CTEs, and PL/pgSQL.
• Performance analysis using logs and metrics to identify bottlenecks.
• Experience with TimescaleDB or other relational databases.
• Background in customer-facing technical roles.
• Curiosity about or experience with AI in databases.
• Ability to learn quickly across diverse technical domains.
• Strong communication skills and the ability to explain technical concepts clearly.
• Familiarity with TimescaleDB is essential before applying and interviewing.

Nice to Have

• Experience with AWS or Azure services and cloud architecture.
• Understanding of Kubernetes, including pods, services, and resource management.
• Experience using browser developer tools, including the browser console and Network tab, to diagnose frontend and API issues.

Compensation and Benefits

• Full-time, permanent weekday role with priority for APAC time zones.
• Schedule: 5:00 AM–2:00 PM IST, Monday–Friday.
• Occasional on-call coverage may be required.
• Flexible PTO and comprehensive family leave.
• Fridays off in August.
• Fully remote opportunities globally.
• Stock options.
• Monthly Wi-Fi stipend.
• Professional development and educational resources.
• Premium insurance options for US-based employees; benefits may vary by country.