Engagement Manager
Lead customer relationships and coordinate cross-functional delivery for B2B accounts. Requires technical fluency, SQL/dashboard skills, and experience in consulting, TPM, or customer success.
About the job
Responsibilities
- Lead and deepen relationships with customers, drive weekly technical syncs, and keep engineering, product, and operations aligned
- Translate customer needs into clear internal workstreams while balancing customization with scalable solutions
- Represent both customer and internal engineering perspectives to ensure clarity, trust, and long term partnership
- Coordinate deliverables across engineering, product, and operations to ensure smooth execution
- Manage expectations across time zones, maintain proactive communication, and keep customers informed on progress and risks
- Oversee day to day delivery, onboarding, weekly planning, and business reviews with an emphasis on relationship health and consistency
- Build systems, dashboards, and documentation that improve transparency, build customer confidence, and enhance deployment performance
- Track SLAs, quality metrics, revenue consumption, and overall account health, including relationship satisfaction metrics
- Identify risks early, communicate them clearly, and drive continuous improvement across deployments
- Work closely with engineers to diagnose issues and propose solutions while managing customer communication and expectations
- Close the loop between customer insights and product improvements to strengthen both the relationship and the platform
- Partner with customers to resolve blockers, advocate for impactful fixes, and maintain long term trust
- Create repeatable processes that improve customer success and reduce friction in future deployments
- Strengthen operations and customer relationship management for both new and existing customers through cross functional collaboration
- Build frameworks that help scale high quality, high touch customer experiences as the customer base grows
Requirements
- Background in consulting, technical program management, business development, or customer success
- Strong relationship management skills with a history of supporting B2B customers and growing accounts
- Technical fluency with systems, APIs, data flows, and integrations
- Comfort using SQL, dashboards, and data tools
Nice-to-Haves
- Fluency in Chinese or experience working closely with China based teams
Skills
SQL, Dashboards, Data Tools, APIs, Systems Integration, Data Flows
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