Customer Success Manager
Customer Success Manager responsible for building relationships, providing technical guidance on AI/ML and Kubernetes solutions, performance monitoring, training, and issue resolution to maximize customer value and retention. Requires bachelor's degree, proven customer success experience, and strong technical understanding of cloud, AI/ML.
About the job
Responsibilities
- Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
- Provide technical guidance and support to customers in the implementation and optimization of cloud-based AI and ML solutions including Kubernetes solutions.
- Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
- Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
- Deliver training sessions and workshops to customers on the use and benefits of our products and services.
- Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field.
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
- Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
- Strong interpersonal, communication, and presentation skills.
- Demonstrated ability to build relationships at all levels within an organization.
- Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Nice-to-Haves
- Deep technical understanding of cloud computing, AI, and ML.
- Experience with Kubernetes solutions.
Compensation and Benefits
- Compensation Range: $155,000 - $175,000 OTE (includes Restricted Stock Units).
- Restricted Stock Units are included in all offers.
- Competitive compensation.
- Paid time off & paid holidays.
- Comprehensive health, dental & vision insurance.
- Employer contributions to HSA account.
- Paid parental leave.
- Paid life insurance, short-term and long-term disability.
- Professional development & tuition reimbursement.
- Mental health & wellness support.
- Commuter benefits (parking & transit).
- Cell phone stipend.
- 401(k) Retirement plan with company match up to 4% of salary.
- Volunteer time off.
Skills
Customer Success, Technical Account Management, Kubernetes, AI, Machine Learning, Cloud Computing, Customer Relationship Management
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