Customer Activation Manager | Mid-Market
Leads onboarding and implementation of Ramp's financial products for mid-market customers, driving revenue through fast activation and problem-solving. Requires 5+ years in sales, customer success, or product operations in B2B environments.
About the job
What You’ll Do
- Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices
- Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
What You'll Need
- Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed
- Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
- Proven track record of exceeding quota and/or outperforming key target metrics
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast paced environment
Nice to Haves
- Bachelor’s degree from an accredited university
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup
Compensation
For candidates located in NYC or SF, the pay range for this role is $128,000 - $176,000. For candidates located in all other locations, the pay range for this role is $115,000 - $158,300.
Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you (Partially covered for your dependents, One Medical annual membership)
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
Skills
NetSuite, Quickbooks, Xero, Sage, Project Management, Customer Success, Product Operations, Sales, B2B, Financial Services
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