Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.
Salary not listed
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About the role
Requirements
7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
Strategic thinker with a proactive approach to identifying client risks and opportunities
Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Preferred: Experience in audio AI space
Skills
AI AgentsAPI IntegrationsSDKsConversational AIAudio AiB2B SaaSDeveloper ToolsAI/MLAgent DesignVoice Customization
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