Customer Success - North America - Strategic
Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.
About the job
Requirements
- 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
- Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
- Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
- Strategic thinker with a proactive approach to identifying client risks and opportunities
- Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Preferred: Experience in audio AI space
Skills
AI Agents, API Integrations, SDKs, Conversational AI, Audio Ai, B2B SaaS, Developer Tools, AI/ML, Agent Design, Voice Customization
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