Customer Success Manager
Owns post-sale relationships with clinical research sites, leading implementation, onboarding, adoption, renewals, and expansions. Drives measurable outcomes, builds stakeholder trust from clinicians to C-suite, and collaborates with Product/Engineering on roadmap priorities. Requires 2+ years in Success, Account Management, or similar.
About the job
Responsibilities
- Own the end-to-end customer relationship — from implementation through renewal and expansion — ensuring fast time-to-value and durable outcomes across customers.
- Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Alleviate to customer goals.
- Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.
- Build trusted relationships: Develop and nurture relationships with customer stakeholders (both execs and clinicians).
Requirements
- 2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps
- Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success.
- Thrive in an unstructured start-up environment (lack of process does not frustrate you).
- Comfortable selling into messy, operational environments and can talk with both executive leadership and front-line clinical staff
- Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams.
Skills
Customer Onboarding, Account Management, Cross-Functional Collaboration, Stakeholder Management, Project Management, Adoption Strategies, Customer Relationship Management, Ai Platforms, Clinical Research, Startup Environment
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