Senior Staff Cloud Support Engineer

Technical Leadership & Escalations

• Serve as highest-level escalation point for complex P1/P0 incidents.
• Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.
• Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds.

Reliability Architecture

• Design and improve node validation, burn-in processes, performance baselining, and release readiness.
• Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.
• Reduce MTTR and incident recurrence through structural improvements.

AI/ML Infrastructure Expertise

• Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures.
• Support complex AI workloads (training + inference) with performance tuning and observability improvements.

Customer-Facing Authority

• Act as senior technical advisor during high-risk customer incidents.
• Deliver executive-ready RCAs with clarity and confidence.
• Drive trust through transparency and technical depth.

Mentorship & Standards

• Mentor P3/P4 engineers.
• Define SOPs and technical standards for support excellence.
• Partner with Enablement to raise the technical bar across the organization.

What You Bring to the Team

• 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
• Advanced Linux systems expertise.
• Deep Kubernetes operational experience (CKA-level or higher).
• Strong networking knowledge: Infiniband, RDMA, RoCE, SDN.
• Experience supporting AI/ML workloads at scale (GPU clusters).
• Proven track record of resolving multi-layer, distributed system failures.
• Strong customer communication and executive-facing presence.

Benefits

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary

Compensation Range: up to $180,000 - $220,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.