Customer Success Engineer - West

What You’ll Do

• Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex architectural challenges. However, your role isn’t just to fix individual problems – your goal is to identify patterns and build solutions that prevent those problems from happening again. When you solve for one customer, you're solving for hundreds.
• Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality. This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production. No theoretical solutions – everything needs to be battle-tested and deployable.
• Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
• Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
• Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers.

About You

You need 6-8+ years in a technical customer-facing role and a portfolio of “built things”.

Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager… the title doesn't matter as much as the hands-on technical work that solves real problems for customers.

You should have:

• Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
• Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
• Deep understanding of APIs, developer workflows, and modern DevOps practices
• Proven ability to scope ambiguous problems and deliver working solutions quickly
• Experience building technical collateral that scales - scripts, templates, automation tools
• Comfort engaging both individual developers and enterprise architects

You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines. Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do in planning meetings.

The reasonably estimated base salary for this role ranges from $150,000.00 to $200,000.00, plus a competitive equity package.