Desktop Administrator
Provides desktop support for 700 Windows and macOS users at NIH, including helpdesk, imaging, patching, vulnerability remediation, and Mac deployment/integration with enterprise tools like Active Directory and MDM.
About the job
Duties & Responsibilities
- Support internal staff having desktop system and application issues via online ticketing systems
- Work in a dynamic environment supporting 700 users in a Windows OS based environment
- Help desk phone support and in person support
- Imaging new machines, installing and updating software
- Assist with the patching process as determined by the patch coordinator
- Remediate vulnerabilities flagged by the security team
- Prepare old computers for surplus
- Provide OS X support to NCBI's internal developers and researchers
- Provision and deploy Mac endpoints for users
- Assist with deploying applications, updates (patch management), packaging, OS upgrades, hardware upgrades, etc.
- Help integrate macOS with network storage (SMB, NFS) and internal/external sites, including troubleshooting
- Install, configure and maintain mobile devices via Mobile Device Management software
Required Skills
- 3+ years experience
- High School Diploma/GED with either technical training/certifications, or equivalent experience
- Basic troubleshooting and problem-solving abilities
- Good communication, documentation, and customer service skills
- Experience with basic Unix command Line: file system navigation, ssh, rsync, chown, chmod, etc.
- Understanding of Apple technologies: packages, Installer, Device Enrollment Program, Apple Business Manager, Volume Purchase Program, Xcode and command line tool deployment, et. al.
- Enterprise experience: familiarity and experience with binding to Active Directory, AD/Mac integration, NoMAD, Microsoft Remote Desktop
- Mac Office suite and Exchange/Office 365 email and calendaring
- Familiarity with deploying and updating Adobe products
- Familiarity with CUPS and printer configuration and deployment
Desired Skills
- Familiarity with Jamf Pro (Jamf certifications a plus)
- Apple Certified Support Professional certification
- Scripting knowledge (bash, python)
- Knowledge of Smart Cards
- Willingness to learn
Skills
Windows Os, macOS, Unix Command Line, Active Directory, Jamf Pro, Mobile Device Management, Apple Business Manager, Cups, Bash, Python
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