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Black Canyon ConsultingBlack Canyon ConsultingBethesda, MD

Desktop Administrator

Provides desktop support for 700 Windows and macOS users at NIH, including helpdesk, imaging, patching, vulnerability remediation, and Mac deployment/integration with enterprise tools like Active Directory and MDM.

Salary not listed
On-site3+ YOEIT Support

About the role

Duties & Responsibilities

  • Support internal staff having desktop system and application issues via online ticketing systems
  • Work in a dynamic environment supporting 700 users in a Windows OS based environment
  • Help desk phone support and in person support
  • Imaging new machines, installing and updating software
  • Assist with the patching process as determined by the patch coordinator
  • Remediate vulnerabilities flagged by the security team
  • Prepare old computers for surplus
  • Provide OS X support to NCBI's internal developers and researchers
  • Provision and deploy Mac endpoints for users
  • Assist with deploying applications, updates (patch management), packaging, OS upgrades, hardware upgrades, etc.
  • Help integrate macOS with network storage (SMB, NFS) and internal/external sites, including troubleshooting
  • Install, configure and maintain mobile devices via Mobile Device Management software

Required Skills

  • 3+ years experience
  • High School Diploma/GED with either technical training/certifications, or equivalent experience
  • Basic troubleshooting and problem-solving abilities
  • Good communication, documentation, and customer service skills
  • Experience with basic Unix command Line: file system navigation, ssh, rsync, chown, chmod, etc.
  • Understanding of Apple technologies: packages, Installer, Device Enrollment Program, Apple Business Manager, Volume Purchase Program, Xcode and command line tool deployment, et. al.
  • Enterprise experience: familiarity and experience with binding to Active Directory, AD/Mac integration, NoMAD, Microsoft Remote Desktop
  • Mac Office suite and Exchange/Office 365 email and calendaring
  • Familiarity with deploying and updating Adobe products
  • Familiarity with CUPS and printer configuration and deployment

Desired Skills

  • Familiarity with Jamf Pro (Jamf certifications a plus)
  • Apple Certified Support Professional certification
  • Scripting knowledge (bash, python)
  • Knowledge of Smart Cards
  • Willingness to learn

Skills

Windows OsmacOSUnix Command LineActive DirectoryJamf ProMobile Device ManagementApple Business ManagerCupsBashPython

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