Maintain and troubleshoot Nuro's autonomous vehicle fleet, diagnosing hardware-software issues, developing automation scripts, and validating software/hardware updates. Requires Linux expertise, sensor systems knowledge, and a bachelor's degree.
Leads strategy and execution of Customer Care enablement programs including QA, training, and instructional design. Builds scalable learning infrastructure and integrates AI tools to improve performance across internal and BPO teams.
Serve as a technical escalation point for complex ZoomInfo product issues, independently resolving API, integration, and CRM sync problems while mentoring junior staff and building internal enablement resources. Requires 4+ years in B2B technical support or support engineering.
Founding CSM to own enterprise accounts end-to-end, drive adoption and renewals, and build the Success function from scratch at an AI automation platform. Requires 6+ years in CS/AM/SE and strong technical curiosity.
Drive renewals, expansions, and customer engagement across a pooled book of accounts for a device management SaaS company. Requires 2+ years SaaS/B2B sales experience and strong technical aptitude.
Own advisor relationships at a fintech startup, leading onboarding, adoption, and health tracking while partnering with product to improve the platform. Requires 4+ years SaaS customer success experience.
Build and scale customer lifecycle strategy across onboarding, adoption, engagement, expansion, and retention for a B2B SaaS platform. Requires 8+ years in lifecycle marketing and experience designing journeys from the ground up.
Design, build, and operate secure IT infrastructure for Scale AI's Public Sector team, focusing on identity management, endpoint administration, and compliance with federal frameworks. Requires 5+ years experience and active security clearance.
Build, retain, and grow a book of Mid-Market customers for a real estate fraud-prevention SaaS platform. Own renewals, drive adoption, and act as the customer voice across product, sales, and engineering teams.
Own a portfolio of dental accounts, driving retention, expansion, and full platform adoption through strategic account planning, ROI analysis, and customer health management.
Own post-sale customer relationships for a B2B SaaS platform serving architecture and engineering firms. Drive onboarding, adoption, retention, and expansion while acting as the primary customer advocate.
Own post-sale enterprise deployments for AI agents at a fast-growing fintech startup. Build repeatable frameworks, drive adoption and expansion, and feed customer insights back to product and engineering.
Own a portfolio of 750 small-to-enterprise accounts as the primary strategic partner, driving adoption, renewals, and expansion while protecting revenue in a high-growth cybersecurity SaaS company.
Senior Technical Support Engineer guiding enterprise SaaS customers through onboarding, deployment, and technical issue resolution for secure mail, file sharing, and related products. Requires 7+ years of customer-facing SaaS support experience and strong cross-functional collaboration skills.
Lead customer support and onboarding operations for a fintech compliance platform. Build tiered support, SLAs, onboarding playbooks, and scale a team while partnering closely with founders and engineering.
Lead and mentor a team of Support Engineers for a data analytics SaaS platform, driving performance metrics, process improvements, and cross-functional collaboration. Requires 5+ years supporting data platforms and 2+ years people management.
Technical Support Engineer diagnosing and resolving complex technical issues for customers using Sigma's cloud analytics platform. Requires 2+ years in customer-facing technical roles, strong SQL skills, and a bachelor's degree in CS or related field.
Lead and scale a team of Technical Account Managers to drive customer retention, expansion, and predictable renewals at a high-growth AI SaaS startup. Own CS strategy, processes, and a small book of accounts while partnering cross-functionally with Sales, Product, and Engineering.
Partner with enterprise customers to drive AI Agent adoption, define automation roadmaps, and deliver measurable business outcomes through strategic customer success programs.
Lead and scale Baton's Production Support Engineering team while owning enterprise IT operations across Google Workspace, Slack, AWS, and bridging to Ryder's Microsoft 365/Azure environment. Drive platform reliability, incident management, and 24x7 support transformation.
Own and grow strategic enterprise accounts at a generative AI design platform, driving AI adoption and expansion with $1B+ retailers and global brands. Requires 5-8+ years in enterprise CS or account management with proven success managing VP/C-suite relationships.
Support Specialist handling user inquiries via email, troubleshooting technical issues, educating users on app features, and maintaining performance metrics on a 3pm-11pm CST schedule. Requires strong written communication, technical proficiency, and adaptability in a fast-paced remote environment.
Provide direct technical support to OpenAI customers, troubleshoot complex SaaS issues, automate processes with Python and AI tools, and partner with Product and Engineering to improve the customer experience. Requires 8+ years in technical support or user operations.
Provide frontline customer support via phone, email, and chat for a nutrition-focused telehealth platform. Troubleshoot issues, document interactions, and collaborate with Engineering and Product teams.
Own post-sale customer success as the main technical point of contact. Lead onboarding, troubleshoot integrations, run QBRs, and translate product capabilities for enterprise customers in application security and DevSecOps.
Lead and mentor a technical support team handling healthcare software applications. Manage SLAs, escalations, implementations, and team development in a hybrid environment.
Provide front-line customer support via phone, chat, and email for a SaaS platform. Handle inquiries, drive conversions and retention, and escalate technical issues while meeting SLA targets.
Build and operationalize AI-powered support workflows and integrations across Decagon, Zendesk, and internal systems to improve customer and specialist experiences. Requires 3+ years shipping integrations/automations and hands-on LLM workflow experience.
Lead a 50+ person Client Onboarding & Enablement organization at a B2B SaaS company. Drive strategy, automation, and scalable service models to accelerate client launches and improve commercial outcomes.
Own and grow a book of high-value enterprise accounts end-to-end from onboarding through renewal and expansion. Requires 4+ years in Customer Success with PLG SaaS experience and comfort with modern GTM stacks.
Lead and transform the US customer support function into an AI-first technical organization. Hands-on role requiring expert SQL, Python, and AI agent management while building and coaching a high-performing support team.
Provide enterprise-grade customer support for healthcare and business rides via phone, chat, and email. Own resolutions end-to-end while meeting efficiency and satisfaction KPIs.
Support customers with press release distribution and newsroom management on a SaaS platform. Troubleshoot issues, ensure timely delivery, and collaborate with Product and Engineering teams.
Own the full customer journey for enterprise accounts at an AI-powered code review platform, driving adoption, renewals, and expansion while building relationships with technical and executive stakeholders.
Build and lead Distyl's global IT organization from 180 to 500+ employees. Own IT strategy, security controls, compliance programs (SOC 2, ISO 27001, GDPR, HIPAA), identity management, and endpoint security while balancing hands-on execution with strategic leadership.
Senior onsite IT support lead in Phoenix providing white-glove executive support, managing full asset lifecycle, network/AV operations, and mentoring the broader IT team across a distributed workforce.
Own a book of mid-market accounts as a trusted advisor, driving adoption, retention, and expansion of Brex's spend management platform with finance teams. Requires 4+ years in customer-facing roles at high-growth startups and fluency in fintech/finance systems.
Own a book of mid-market accounts at Brex, driving adoption, retention, and expansion by advising finance teams on spend management and financial workflows. Requires 4+ years in customer-facing roles at high-growth startups and fluency in fintech/finance systems.
Own a book of mid-market accounts as a trusted advisor, driving adoption, retention, and expansion of Brex's spend management platform with finance teams. Requires 4+ years in customer-facing roles at high-growth startups and fluency in fintech/finance tools.
Own a book of mid-market accounts as a trusted advisor, driving adoption, retention, and expansion of Brex's spend management platform with finance teams. Requires 4+ years in customer-facing roles at high-growth startups and fluency in financial technology.
Own customer onboarding, relationship-building, and account growth for an AI sales coaching platform. Drive NRR through data-driven storytelling and in-person client engagement.
Build and deliver Customer Success enablement programs end-to-end while partnering with CS leadership to define priorities, measure impact, and drive retention and expansion outcomes. Requires 8+ years in CS or enablement with strong program-building and strategic advisory experience.
Drive end-to-end implementation projects for compensation software, managing technical integrations and data migrations while advising HR and Finance leaders on platform adoption. Requires 3-10 years of B2B SaaS customer-facing experience with strong project management, technical acumen (JSON, HTML, SQL, APIs), and customer relationship skills.
Manage strategic Fortune 500 client relationships post-sale, driving adoption, renewals, and expansion of an AI-powered security platform. Requires 10+ years in Customer Success or Strategic Account Management with strong executive presence.
Senior Cloud Support Engineer handling customer security issues for Snowflake's cloud data platform. Requires 5+ years technical support experience, cloud platform expertise, and strong IAM/security troubleshooting skills.
Leads post-sale customer journey from onboarding to retention and renewals. Acts as trusted advisor and commercial owner, building strategic relationships and driving account growth through AI-driven optimization and data analysis.
Lead end-to-end delivery of AI-driven enterprise planning implementations for strategic customers, managing stakeholders and cross-functional teams. Requires 4-8 years consulting/tech experience and a top-tier degree.
Manage strategic client relationships at Addepar, overseeing the full client journey from implementation through renewal while driving adoption, growth, and retention. Partner with Account Executives on QBRs and serve as the client voice to internal teams.
Build and lead AI-powered support systems for Wonderschool's childcare products. Handle tickets directly, automate workflows with AI agents, convert support insights into product fixes, and lead a small team while reporting to the CEO.
Provide high-priority technical support to Premium customers, diagnosing complex issues and collaborating with Engineering and Product to resolve them. Requires 3+ years in technical/developer support and strong debugging skills in JavaScript or Python.
Maintain and troubleshoot Nuro's autonomous vehicle fleet, diagnosing hardware-software issues, developing automation scripts, and validating software/hardware updates. Requires Linux expertise, sensor systems knowledge, and a bachelor's degree.
Leads strategy and execution of Customer Care enablement programs including QA, training, and instructional design. Builds scalable learning infrastructure and integrates AI tools to improve performance across internal and BPO teams.
Serve as a technical escalation point for complex ZoomInfo product issues, independently resolving API, integration, and CRM sync problems while mentoring junior staff and building internal enablement resources. Requires 4+ years in B2B technical support or support engineering.
Founding CSM to own enterprise accounts end-to-end, drive adoption and renewals, and build the Success function from scratch at an AI automation platform. Requires 6+ years in CS/AM/SE and strong technical curiosity.
Drive renewals, expansions, and customer engagement across a pooled book of accounts for a device management SaaS company. Requires 2+ years SaaS/B2B sales experience and strong technical aptitude.
Own advisor relationships at a fintech startup, leading onboarding, adoption, and health tracking while partnering with product to improve the platform. Requires 4+ years SaaS customer success experience.
Build and scale customer lifecycle strategy across onboarding, adoption, engagement, expansion, and retention for a B2B SaaS platform. Requires 8+ years in lifecycle marketing and experience designing journeys from the ground up.
Design, build, and operate secure IT infrastructure for Scale AI's Public Sector team, focusing on identity management, endpoint administration, and compliance with federal frameworks. Requires 5+ years experience and active security clearance.
Build, retain, and grow a book of Mid-Market customers for a real estate fraud-prevention SaaS platform. Own renewals, drive adoption, and act as the customer voice across product, sales, and engineering teams.
Own a portfolio of dental accounts, driving retention, expansion, and full platform adoption through strategic account planning, ROI analysis, and customer health management.
Own post-sale customer relationships for a B2B SaaS platform serving architecture and engineering firms. Drive onboarding, adoption, retention, and expansion while acting as the primary customer advocate.
Own post-sale enterprise deployments for AI agents at a fast-growing fintech startup. Build repeatable frameworks, drive adoption and expansion, and feed customer insights back to product and engineering.
Own a portfolio of 750 small-to-enterprise accounts as the primary strategic partner, driving adoption, renewals, and expansion while protecting revenue in a high-growth cybersecurity SaaS company.
Senior Technical Support Engineer guiding enterprise SaaS customers through onboarding, deployment, and technical issue resolution for secure mail, file sharing, and related products. Requires 7+ years of customer-facing SaaS support experience and strong cross-functional collaboration skills.
Lead customer support and onboarding operations for a fintech compliance platform. Build tiered support, SLAs, onboarding playbooks, and scale a team while partnering closely with founders and engineering.
Lead and mentor a team of Support Engineers for a data analytics SaaS platform, driving performance metrics, process improvements, and cross-functional collaboration. Requires 5+ years supporting data platforms and 2+ years people management.
Technical Support Engineer diagnosing and resolving complex technical issues for customers using Sigma's cloud analytics platform. Requires 2+ years in customer-facing technical roles, strong SQL skills, and a bachelor's degree in CS or related field.
Lead and scale a team of Technical Account Managers to drive customer retention, expansion, and predictable renewals at a high-growth AI SaaS startup. Own CS strategy, processes, and a small book of accounts while partnering cross-functionally with Sales, Product, and Engineering.
Partner with enterprise customers to drive AI Agent adoption, define automation roadmaps, and deliver measurable business outcomes through strategic customer success programs.
Lead and scale Baton's Production Support Engineering team while owning enterprise IT operations across Google Workspace, Slack, AWS, and bridging to Ryder's Microsoft 365/Azure environment. Drive platform reliability, incident management, and 24x7 support transformation.
Own and grow strategic enterprise accounts at a generative AI design platform, driving AI adoption and expansion with $1B+ retailers and global brands. Requires 5-8+ years in enterprise CS or account management with proven success managing VP/C-suite relationships.
Support Specialist handling user inquiries via email, troubleshooting technical issues, educating users on app features, and maintaining performance metrics on a 3pm-11pm CST schedule. Requires strong written communication, technical proficiency, and adaptability in a fast-paced remote environment.
Provide direct technical support to OpenAI customers, troubleshoot complex SaaS issues, automate processes with Python and AI tools, and partner with Product and Engineering to improve the customer experience. Requires 8+ years in technical support or user operations.
Provide frontline customer support via phone, email, and chat for a nutrition-focused telehealth platform. Troubleshoot issues, document interactions, and collaborate with Engineering and Product teams.
Own post-sale customer success as the main technical point of contact. Lead onboarding, troubleshoot integrations, run QBRs, and translate product capabilities for enterprise customers in application security and DevSecOps.
Lead and mentor a technical support team handling healthcare software applications. Manage SLAs, escalations, implementations, and team development in a hybrid environment.
Provide front-line customer support via phone, chat, and email for a SaaS platform. Handle inquiries, drive conversions and retention, and escalate technical issues while meeting SLA targets.
Build and operationalize AI-powered support workflows and integrations across Decagon, Zendesk, and internal systems to improve customer and specialist experiences. Requires 3+ years shipping integrations/automations and hands-on LLM workflow experience.
Lead a 50+ person Client Onboarding & Enablement organization at a B2B SaaS company. Drive strategy, automation, and scalable service models to accelerate client launches and improve commercial outcomes.
Own and grow a book of high-value enterprise accounts end-to-end from onboarding through renewal and expansion. Requires 4+ years in Customer Success with PLG SaaS experience and comfort with modern GTM stacks.
Lead and transform the US customer support function into an AI-first technical organization. Hands-on role requiring expert SQL, Python, and AI agent management while building and coaching a high-performing support team.
Provide enterprise-grade customer support for healthcare and business rides via phone, chat, and email. Own resolutions end-to-end while meeting efficiency and satisfaction KPIs.
Support customers with press release distribution and newsroom management on a SaaS platform. Troubleshoot issues, ensure timely delivery, and collaborate with Product and Engineering teams.
Own the full customer journey for enterprise accounts at an AI-powered code review platform, driving adoption, renewals, and expansion while building relationships with technical and executive stakeholders.
Build and lead Distyl's global IT organization from 180 to 500+ employees. Own IT strategy, security controls, compliance programs (SOC 2, ISO 27001, GDPR, HIPAA), identity management, and endpoint security while balancing hands-on execution with strategic leadership.
Senior onsite IT support lead in Phoenix providing white-glove executive support, managing full asset lifecycle, network/AV operations, and mentoring the broader IT team across a distributed workforce.
Own a book of mid-market accounts as a trusted advisor, driving adoption, retention, and expansion of Brex's spend management platform with finance teams. Requires 4+ years in customer-facing roles at high-growth startups and fluency in fintech/finance systems.
Own a book of mid-market accounts at Brex, driving adoption, retention, and expansion by advising finance teams on spend management and financial workflows. Requires 4+ years in customer-facing roles at high-growth startups and fluency in fintech/finance systems.
Own a book of mid-market accounts as a trusted advisor, driving adoption, retention, and expansion of Brex's spend management platform with finance teams. Requires 4+ years in customer-facing roles at high-growth startups and fluency in fintech/finance tools.
Own a book of mid-market accounts as a trusted advisor, driving adoption, retention, and expansion of Brex's spend management platform with finance teams. Requires 4+ years in customer-facing roles at high-growth startups and fluency in financial technology.
Own customer onboarding, relationship-building, and account growth for an AI sales coaching platform. Drive NRR through data-driven storytelling and in-person client engagement.
Build and deliver Customer Success enablement programs end-to-end while partnering with CS leadership to define priorities, measure impact, and drive retention and expansion outcomes. Requires 8+ years in CS or enablement with strong program-building and strategic advisory experience.
Drive end-to-end implementation projects for compensation software, managing technical integrations and data migrations while advising HR and Finance leaders on platform adoption. Requires 3-10 years of B2B SaaS customer-facing experience with strong project management, technical acumen (JSON, HTML, SQL, APIs), and customer relationship skills.
Manage strategic Fortune 500 client relationships post-sale, driving adoption, renewals, and expansion of an AI-powered security platform. Requires 10+ years in Customer Success or Strategic Account Management with strong executive presence.
Senior Cloud Support Engineer handling customer security issues for Snowflake's cloud data platform. Requires 5+ years technical support experience, cloud platform expertise, and strong IAM/security troubleshooting skills.
Leads post-sale customer journey from onboarding to retention and renewals. Acts as trusted advisor and commercial owner, building strategic relationships and driving account growth through AI-driven optimization and data analysis.
Lead end-to-end delivery of AI-driven enterprise planning implementations for strategic customers, managing stakeholders and cross-functional teams. Requires 4-8 years consulting/tech experience and a top-tier degree.
Manage strategic client relationships at Addepar, overseeing the full client journey from implementation through renewal while driving adoption, growth, and retention. Partner with Account Executives on QBRs and serve as the client voice to internal teams.
Build and lead AI-powered support systems for Wonderschool's childcare products. Handle tickets directly, automate workflows with AI agents, convert support insights into product fixes, and lead a small team while reporting to the CEO.
Provide high-priority technical support to Premium customers, diagnosing complex issues and collaborating with Engineering and Product to resolve them. Requires 3+ years in technical/developer support and strong debugging skills in JavaScript or Python.