Senior Support Engineer | Remote | US
Provides technical support for workflow automation, integrations, and performance issues across tickets, chat, and community forums. Requires 5+ years in technical support or customer-facing engineering, plus networking, JavaScript, Node.js, and Docker expertise.
About the job
Responsibilities
- Provide technical support via tickets, chat, and community forums.
- Diagnose and troubleshoot n8n issues involving workflow execution, integrations, and performance.
- Collaborate with engineering to escalate and resolve complex technical challenges.
- Create and maintain documentation, FAQs, and knowledge base articles.
- Identify recurring issues and develop solutions to improve product reliability and user experience.
- Answer community questions and share best practices.
- Participate in a paid on-call rotation for after-hours support.
Requirements
- 5+ years of experience in technical support or a customer-facing engineering role.
- Strong understanding of workflow automation, APIs, and integrations.
- Knowledge of networking concepts including DNS, HTTP/HTTPS, and TCP/IP.
- Working knowledge of JavaScript, Node.js, and Docker.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, including the ability to explain technical concepts to non-technical users.
- Passion for helping users and improving product usability.
Nice to Have
- Enterprise support experience.
- Kubernetes experience.
Compensation & Benefits
- Competitive compensation.
- Equity ownership.
- Remote work.
- US benefits include 20 vacation days, 8 sick days, public holidays, medical, dental, vision, 401(k) with a 4% employer match, disability insurance, and life insurance.
- €1,000 or equivalent annual professional development budget.
- $100 per month to support open-source projects.
Skills
Workflow Automation, APIs, Integrations, DNS, Http/Https, TCP/IP, JavaScript, Node.js, Docker, Kubernetes
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