n8nNew York, NYSenior Support Engineer providing technical support for n8n's open-source workflow automation and AI orchestration platform. Troubleshoot issues with workflows, integrations, and infrastructure; create documentation; collaborate with engineering; and contribute to the community. Requires 5+ years technical support experience, strong knowledge of JS/Node/Docker, networking, and APIs.
Build and run support/escalation processes for OpenAI's GPT-Rosalind and life sciences customers. Own complex technical cases, build playbooks and tooling, coordinate cross-functional resolutions, and define biosciences support model while maintaining boundaries between support and scientific consultation. Requires 8+ years technical support experience plus life sciences familiarity.
Lead Snowflake's global Escalation Management team to resolve high-impact customer issues 24x7. Requires 6+ years technical support experience including 2+ years supervisory and 3+ years managing escalations/incidents, with strong cross-functional, analytical, and customer-first skills.
Senior Quality Analyst role driving insights-driven quality improvements in customer support operations. Analyze interactions at scale using AI tools, identify root causes, deliver coaching insights, and partner cross-functionally to enhance compliance, processes, and customer experience in a fintech environment.
Lead Support Operations at Rippling, overseeing a team of 8 program managers. Drive system changes, workforce management, AI tooling, analytics, vendor relations, and process improvements to scale customer support to $1B ARR. Requires 10-12+ years operations leadership in fast-growing B2B SaaS, global/BPO experience preferred, and deep expertise in support technologies.
Serve as on-site Tier 3 network escalation for AI data center infrastructure. Troubleshoot and resolve physical-layer cabling/fiber faults, validate repairs, and own incidents end-to-end as the sole network specialist on site.