Phone Numbers Operations Specialist 1

Responsibilities

• Manage inbound phone-number porting requests and hosted-services cases with care, urgency, and accuracy.
• Collaborate with engineers, support agents, product managers, and carrier partners.
• Share operational insights, documentation, and solutions with peers and partner teams.
• Maintain accurate records of porting workflows, number-hosting cases, escalations, and system usage.
• Keep internal knowledge bases and documentation up to date.
• Follow number-portability industry standards, regulatory requirements, and telecom-compliance practices.
• Protect customer data and make ethical decisions involving sensitive porting and routing scenarios.
• Identify recurring issues and inefficiencies, and improve workflows, tooling, or automation.
• Meet or exceed service-level agreements and optimize operational quality and efficiency.

Requirements

• 2 years of experience in BPO, customer campaigns, technical support, customer operations, product operations, customer service, quality operations, inventory, finance, training, or a related field.
• Spanish and English proficiency.
• Strong organizational skills and attention to detail when managing complex processes.
• Basic data analysis using Excel, Google Sheets, or SQL.
• Experience with automation tools, basic AI prompting, or workflow building.
• Strong structured-thinking, verbal, and written communication skills.
• Familiarity with ticketing systems and operational platforms, including Excel, Zendesk, or Jira.
• Ability to learn quickly, adapt to changing processes, work independently, and collaborate cross-functionally.
• Customer-centric and proactive approach.

Nice-to-haves

• Experience in the telecommunications industry.
• Exposure to APIs.

Compensation and Benefits

• Competitive pay.
• Generous time off.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Benefits vary by location.