Customer Support Specialist
Provides high-quality, multi-brand customer support by email and phone, documents feedback, reports product issues, and represents the customer internally. The role requires strong prioritization, attention to detail, and preferably two years of software support, fintech, or financial services experience.
About the job
Responsibilities
- Provide whitelabeled, multi-brand customer support by email and phone.
- Uphold service levels and quality standards across customer interactions.
- Document customer feedback and feature requests.
- Report software bugs and UI issues.
- Bring the voice of the customer to internal roadmaps and projects.
- Contribute to team documentation, product training, and other projects.
- Perform software user testing.
Requirements
- Ability to provide seamless, high-quality customer support for multiple brands.
- Excellent prioritization skills and attention to detail.
- Positive contribution to team and company culture.
- Ability to thrive in ambiguity.
Nice-to-haves
- At least 2 years of experience in software customer support, fintech, or financial services.
- Proficiency with Zendesk.
- Phone support experience.
- Experience working at an early-stage startup.
Compensation & Benefits
- Salary: $90k–$110k.
- Equity grant.
- Medical, dental, and vision insurance.
- Unlimited PTO.
- Work-from-home flexibility.
- Commuter benefits.
- Free lunches when onsite.
- Paid parental leave.
- 401(k).
- Employee assistance program.
Skills
Zendesk, Phone Support, Customer Support, Software Support, Fintech, Financial Services, Customer Feedback, Feature Requests, Bug Reporting, User Testing
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