Founding Customer Success Manager

Responsibilities

• Own post-sale customer success, including onboarding, adoption, renewals, and expansion.
• Help customers integrate Krea into creative workflows and daily work.
• Drive product adoption across core customer profiles.
• Communicate new feature and product updates.
• Track usage and customer signals to help customers gain more value.
• Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk through closing.
• Program-manage webinars and workshops with creative leads, from content planning through execution.
• Share customer feedback with product and marketing teams and help shape the product.

Requirements

• Experience in Customer Success or Account Management.
• Commercial mindset with a track record of renewing and growing customer accounts.
• Product-focused mindset with experience in onboarding and implementation.
• Strong communication and interpersonal skills.
• Proactive, ownership-driven attitude and comfort working in an early-stage environment.

Nice to Have

• Creative background, such as account management at a creative agency or work at a startup serving designers, artists, or studios.
• Strong understanding of creative workflows.

Compensation & Benefits

• Competitive compensation with salary and equity packages.
• 100% of employee health insurance premiums and 99% of dental and vision premiums covered.
• Health FSA and long-term disability coverage.
• Flexible PTO.
• 401(k) with a 4% company-sponsored match.
• Breakfast, lunch, and dinner in the office.
• Ubers covered to and from the office.
• International visa sponsorship may be available, including STEM OPT, OPT, H-1B, O-1, and E-3.
• Benefits and perks apply to full-time employees.