Partners with complex enterprise customers and C-suite stakeholders to drive AI-agent adoption, process improvement, and measurable support outcomes. Requires 8+ years of customer-facing experience, strong technical acumen, and expertise in requirements analysis and solution design.

This senior customer success role partners with enterprise fintech, banking, payments, and e-commerce clients to optimize fraud and AML outcomes, improve adoption, and drive measurable ROI. It requires 5+ years of relevant experience, strong analytical skills, and the ability to lead executive customer engagements.

Guide law firms through onboarding, implementation, training, and optimization of Eve's AI legal technology platform. Requires 3+ years in customer success or implementation, strong SaaS and communication skills, with legal tech or AI experience preferred.

Own technical customer success for Mux’s largest accounts by guiding complex video implementations, resolving escalations, and driving adoption, retention, and expansion. The role requires 5+ years in technical customer success or an equivalent SaaS position, strong software and cloud knowledge, and excellent communication skills.

Owns onboarding, adoption, retention, renewals, and expansion for enterprise customers using complex scientific and regulatory workflows. The role requires 5+ years of metrics-driven Customer Success experience, quantitative forecasting ability, and strong stakeholder communication.

Leads end-to-end implementations and ongoing relationships for APAC private capital clients, while building Chronograph’s initial Singapore presence and regional operating model. Requires 8–12+ years of client-facing experience, private markets expertise, and an established Singapore/APAC network.

Technical Customer Success Manager responsible for driving adoption, implementation, and value realization of Armis cyber exposure management platform for platinum customers. Requires 5+ years in technical customer-facing roles and cybersecurity, with hands-on platform configuration and strong cross-functional coordination skills.

The Senior Customer Success Manager will advise enterprise customers on scaling automation and AI workflows, translating executive strategy into measurable outcomes and practical adoption. The role requires 8+ years in customer success or related post-sales leadership, executive relationship management, commercial acumen, and technical fluency in APIs and integrations.

Lead the Client & Research Success team at Swayable, owning end-to-end client relationships, retention, expansion, and delivery quality for their AI public opinion platform. Enforce rigorous research standards, scale operations and playbooks, coach the team, and represent the function in leadership forums. Requires 10+ years in client success or related fields with team leadership experience.

Leads Premium & Wealth customer experience operations for high-value international customers, managing specialists, service quality, staffing, escalations, and regulated support processes. Requires substantial financial-services experience, people leadership, financial-markets knowledge, and a UK FCA-recognized wealth or securities qualification.

The Customer Success Manager will lead onboarding, adoption, renewals, and expansion for enterprise customers while providing hands-on Salesforce configuration and technical guidance. The role requires at least three years of customer success, Salesforce consulting, or technical account management experience.

Customer Experience Manager responsible for post-sales client advocacy, product adoption, change management, feedback collection for the product roadmap, NPS tracking, and issue resolution for public safety software users. Requires 5-10 years experience, up to 80% travel, and interest in working with law enforcement clients.

Client Onboarding Specialist responsible for leading POS implementation and activation for multi-location restaurant clients. Requires 2-5 years customer success experience, strong project management, technical configuration skills, and a bachelor's degree.

Manages client data-feed onboarding for a fintech platform, coordinating account eligibility, authorization, provisioning, connectivity, and issue resolution. Requires client-facing onboarding experience, strong communication, technical aptitude, and process-improvement skills.

Leads onboarding for Figma’s largest customers, managing timelines, cross-functional handoffs, training resources, and adoption initiatives. Requires 3+ years of customer-facing B2B SaaS experience, strong project management, consultative relationship-building, and fluency in Japanese and English.

Leads Figma’s Enterprise and Technical Support team in Singapore, overseeing people development, customer experience, escalations, operational improvements, and cross-functional partnerships. The role requires 4+ years leading technical support teams in SaaS enterprise environments and expertise with SSO, SCIM, provisioning, and security workflows.

Manages adoption and long-term success for strategic Latin American customers by creating tailored enablement plans, delivering training, and partnering cross-functionally on growth and retention. Requires 4+ years of relevant SaaS customer-facing experience and fluency in Portuguese, Spanish, and English.

Strategic customer success partner for key B2B SaaS customers, driving adoption, retention, satisfaction, and expansion. The role requires customer-facing experience, strong communication and analytical capabilities, and the ability to manage technical initiatives and executive relationships.

Enterprise Customer Success Manager responsible for owning relationships with bank, credit union, and fintech clients. Duties include onboarding, regular business reviews, consultative fraud solutions, goal setting, and cross-functional collaboration in a Financial Services/Fraud domain. Requires 5-7 years CSM or Account Management experience.

Strategic Customer Success Manager responsible for owning relationships with key bank, credit union, and fintech accounts. Onboard clients, provide consultative fraud and identity expertise, drive business goals, share insights with internal teams, and support pre/post-sales activities. Requires 7-9 years in fraud/identity customer success or account management.

Own customer adoption, health monitoring, localization, and retention for Korean and broader APAC enterprise and higher-education accounts. The role requires native Korean and professional English fluency, strong data literacy, customer enablement experience, and regional travel readiness.

Drives strategic relationships, product adoption, and measurable outcomes for ClickUp customers through discovery, tailored workflow recommendations, usage analysis, and cross-functional collaboration. Requires at least two years of customer-facing SaaS experience and strong communication skills.

Technical Account Manager supporting enterprise life science customers post-go-live on the Benchling AI platform for biotech R&D. Manage Success Packages, optimize tenant configurations, build relationships with scientists and executives, and deliver accelerators while leveraging strong life sciences and Benchling expertise.

Own enterprise merchant relationships in APAC, driving retention, renewals, expansion, product adoption, and executive engagement. The role requires several years of enterprise customer success or account management experience in complex B2B SaaS, ideally within ecommerce or commerce technology.

Enterprise Billing Success Manager serving as billing expert for Prompt's rehab therapy EMR platform. Onboard enterprise RCM teams, deliver training on best practices/reporting, provide ongoing support, build relationships, and drive customer success for large therapy organizations.

Director of Advisor Relations to own retention, experiences, recognition programs, and sentiment for Fora X, the community of highest-value travel advisors. Requires 10+ years in travel/hospitality/member experience with proven track record building/scaling high-impact programs that drive commercial outcomes.

Own implementation and long-term success for strategic and high-touch APAC customers using a complex, configurable enterprise platform. The role combines customer leadership, technical product guidance, project management, change management, and regional program-building.

Technical Account Manager advising large customers on Datadog product adoption, IT operations optimization, and value realization. Requires hands-on cloud and scripting experience plus prior TAM work with enterprise cloud customers.

Lead OpenAI's enterprise Customer Learning team and own the end-to-end customer-facing learning experience, curriculum, and program portfolio. Translate customer needs into role-based learning paths that drive adoption, measurable impact, and confident AI use at global scale. Requires 10+ years in customer/product education with team leadership experience.

Own ongoing relationships with healthcare customers for Flagler's MSK care platform. Drive adoption, serve as primary point of contact, surface feedback, and support retention/growth with 1-3 years healthtech or healthcare tech experience.

Manages healthcare customer relationships, drives adoption and retention, and coordinates customer needs with internal teams. Requires 1–3 years of health technology or healthcare experience, strong communication, and customer relationship skills.

Supports customer onboarding, adoption, workflow optimization, and AI enablement across an assigned portfolio. The role combines technical solution configuration, account health management, consultative discovery, and collaboration with sales and customer-success teams.

Own post-sales customer success for Carta's Private Equity firm clients. Build strategic relationships, drive product adoption and expansion toward full ERP usage, manage renewals and negotiations, and leverage AI/data insights to maximize value and reduce churn. Requires 5+ years enterprise client-facing experience, preferably in PE/VC.

Own post-sales relationships for Private Equity firm customers at Carta. Drive adoption of the ERP platform, manage renewals and expansions, deliver strategic insights, and influence product roadmap through cross-functional collaboration. Requires 5+ years enterprise client-facing experience, preferably in PE/VC.

Bridge technical EDI/enrollment knowledge with efficient support workflows for a healthcare SaaS company's Client Success team. Provide hands-on EDI help desk support (80%), represent topics in client calls, optimize processes, audit for AI opportunities, and liaise with engineering; requires rehab clinician experience and analytical mindset.

Build and scale digital customer success programs, reporting dashboards, and lifecycle campaigns at a cybersecurity AI startup. Requires 3+ years in CS operations or related SaaS functions, strong analytics, and cross-functional program management to drive adoption, retention, and AI feature usage.

Leads and develops a product support team, optimizing support operations, customer outcomes, escalations, and feedback loops with product and engineering. Requires people-management experience, technical product troubleshooting ability, strong customer focus, and excellent communication.

Own end-to-end enterprise onboarding and complex implementations for strategic B2B SaaS accounts at PermitFlow. Lead multi-stakeholder projects, drive product adoption and time-to-value, and build scalable onboarding processes in a regulated construction tech environment. Requires 5+ years in customer success or implementation.

Majors Customer Success Manager guiding Harvey's largest enterprise customers (elite law firms, Fortune 500, asset managers) through AI platform adoption, driving value realization, change management, executive relationships, and product feedback. Requires consulting or strategic CS background with strong influence and prioritization skills.

Own a large mid-tier customer portfolio through digital engagement, targeted human touchpoints, technical guidance, and end-to-end renewals. The role requires scaled Customer Success experience, commercial and channel-partner expertise, technical fluency, and data-driven prioritization.

Serve as the primary point of contact for plan sponsors and advisors in Vestwell's retirement savings platform. Handle high-volume inbound calls/emails, resolve client issues through cross-functional collaboration, manage expectations, and share insights with product teams. Requires 2+ years in financial services customer support.

Leads Navan’s UK enterprise travel advisory and customer advocacy strategy, supporting major deals, thought leadership, and the EMEA Customer Advisory Board. Requires 10+ years in travel, enterprise sales, or customer advisory, with deep knowledge of modern distribution and scaled travel programs.

Lead and develop a team of Business Travel Consultants in a contact center environment. Oversee operations, manage key customer relationships, resolve escalations, and drive continuous improvement for an offline travel program.

Lead customer marketing programs including storytelling, advocacy, case studies, executive advisory boards, and peer reviews to drive brand positioning, customer retention, and insights for a developer-focused SaaS platform. Requires 12+ years experience (7+ in customer advocacy with team management), developer audience expertise, and tools like Salesforce/Gainsight.

Own the full client lifecycle for token vesting protocols at Anchorage Digital, serving as primary point of contact while handling hands-on data operations, API configuration, bug resolution, and relationship management for pre- and post-launch clients. Requires crypto knowledge, client success experience, strong data/spreadsheet skills, and technical integration ability.

Lead customer education and enablement programs for Absorb LMS to drive product adoption, retention, and revenue expansion. Build and scale Absorb Academy, create adoption playbooks, and partner cross-functionally with Product, Sales, and GTM using data and AI tools.

Leads customer enablement from onboarding through expansion, building education, adoption, and advocacy programs that improve retention and revenue. Requires 5+ years in B2B SaaS and substantial experience scaling customer enablement functions.

Leads strategic client relationships across the full lifecycle, driving adoption, retention, expansion, and renewal for enterprise wealth-management customers. The role requires German fluency, extensive client-facing experience, strong executive communication, and knowledge of wealth-management operations.

Customer Experience Manager responsible for post-sale customer lifecycle, retention, renewals, upsells, and building strategic relationships as a trusted advisor. Requires 3+ years in Customer Success or sales, French fluency, SaaS expertise, and AI tool proficiency.

Own customer relationships from users to Generals/Admirals at U.S. Space Command. Drive Onebrief product adoption to 100% of workflows, gather feedback for the product team, provide support, and enable expansion while leveraging deep operational planning expertise and Top Secret clearance.