Leads a high-performing user operations support team, driving operational excellence, accountability, and efficiency for enterprise customers. Requires 4+ years in support/operations with 2+ years managing teams, strong analytics, and Freshdesk experience.
Manage enterprise customer relationships at a healthcare AI SaaS startup, driving adoption, retention (target 120%+ NRR), and expansion for $500k-$1M+ ARR accounts. Requires 5+ years SaaS CS experience and SF Bay Area location.
Leads a team of Deployment Strategists while hands-on managing high-impact customer implementations, including ERP integrations like NetSuite and QuickBooks. Requires 5-7 years in SaaS/fintech onboarding, strong accounting fluency, and NYC onsite availability.
Leads customer onboarding and implementation of AI-native revenue platform, serving as accounting systems expert. Guides integrations with ERPs/CRMs, manages projects, and collaborates cross-functionally for successful go-live. Requires 4-6+ years in implementations at startups.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and collaborates with Product/Engineering to influence roadmap. Requires 4+ years B2B SaaS customer-facing experience and strong technical acumen.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and influences product roadmap based on customer feedback. Requires 4+ years in technical B2B SaaS customer-facing roles with strong communication and technical acumen.
Own and grow relationships with 5-10 top enterprise healthcare accounts, acting as a strategic advisor to C-suite leaders and driving retention, expansion, and measurable ROI. Requires 10+ years in RCM or healthcare operations with proven enterprise account success.
Guide customers through end-to-end SaaS onboarding, managing implementations, data migration, training, and blockers while collaborating with Sales, Product, and Engineering teams. Requires 3+ years in SaaS implementation or project management with strong communication and problem-solving skills.
Provides post-sales technical leadership to enterprise customers, owning technical issues, guiding platform adoption, and collaborating with internal teams. Requires 5+ years customer-facing networking experience and onsite availability in Charlotte, Jersey City, or NYC.
Strategic Customer Success Manager partnering with universities to maximize Claude AI adoption across API, Enterprise, and Code products. Drives usage, change management, and impact in teaching, research, and administration for higher education institutions. Requires 5+ years in edtech SaaS and technical fluency.
Drives AI platform adoption and activation for enterprise customers by building champion networks, delivering customized workshops, and co-developing solutions aligned to business objectives. Requires 9+ years in customer success with AI/technical proficiency and strong facilitation skills.
Manages strategic AI lab accounts as trusted advisor, owning relationships, solution design for ML workflows like RLHF and data labeling, renewals, expansions, and health metrics for long-term success.
Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.
Drives AI adoption for enterprise customers in industries like Financial Services and Manufacturing by building strategic relationships, optimizing Claude product usage (API, Enterprise, Code), and maximizing ROI through expansion and change management. Requires 6+ years in Customer Success or similar with technical fluency in AI/ML and APIs.
Manages large portfolio of commercial and enterprise customers using digital-first, scalable engagements to drive adoption, retention, and expansion of Claude products. Designs AI-powered processes, one-to-many programs, and provides technical guidance while collaborating cross-functionally.
Customer Success Manager owns post-sale lifecycle for B2B SaaS customers, driving renewals, retention, and value realization through proactive engagement, usage monitoring, and risk mitigation. Requires 1-2+ years in client-facing roles with strong commercial instincts.
Drives enterprise AI adoption by owning customer activation, building champion communities, designing workshops, and co-developing custom AI solutions to achieve measurable business outcomes. Requires 5+ years in customer success with AI/technical proficiency.
Drives product adoption for Intercom's AI-powered customer service tools like Fin, designs scalable engagement strategies, owns onboarding, monitors health signals, and collaborates cross-functionally to ensure customer success at scale. Requires 2-4+ years in SaaS customer-facing roles and AI interest.
Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.
Drives customer adoption and retention of Redis Enterprise solutions post-sale, serving as trusted advisor for enterprise clients in financial services and other industries. Manages relationships, success plans, expansions, and collaborates cross-functionally with 5+ years experience in SaaS/customer success.
Leads the Boston PX hub, recruits and manages a student team from local universities like MIT and Harvard, handles US escalations, and ensures high-quality user experience matching European standards. Requires 3+ years customer-facing experience and deep Boston tech ecosystem ties.
Drive success for Rippling's Scaled customer segment by leading complex account resolutions, coordinating cross-functional teams, and proactively optimizing account health using data insights. Requires 3+ years in customer-facing roles with strong project management and technical skills.
Leads end-to-end implementation of compensation SaaS platform for enterprise customers, managing projects, integrations, data migrations, and configurations while advising on compensation strategies. Requires 3-10 years customer-facing experience, SQL/JSON/HTML/API skills, and strong project management.
Manages 5-8 concurrent technical engagements for enterprise customers using LangChain tools, coordinating cross-functional teams, handling customer communication, risks, and delivery from SOW to closeout. Requires 5+ years project management experience with technical teams and tools like Jira/Asana.
Own the full customer lifecycle for AI voice agents in freight logistics, managing pilots, implementations, and renewals while building CS processes from the ground up.
Manages full customer lifecycle for freight tech platform, from pilot to renewal, including high-stakes implementations and engineering collaborations. Builds CS processes from scratch for enterprise broker accounts in entrepreneurial environment.
Lead global customer operations strategy and execution as a Director-level role at Plaid. Own ops initiatives across product operations, customer experience engineering, technical enablement, and org development for technical customer-facing teams. Requires 8+ years leadership experience scaling ops, VoC programs, and AI-driven efficiency.
Manages incoming customer inquiries via phone and email, triages requests, resolves basic Tier 1 support issues like password resets and billing, and maintains CRM data accuracy. Requires customer-centric attitude, efficient communication, technical aptitude, and AI curiosity in a fast-paced environment.
Leads design of operational frameworks for Customer Success, including lifecycle processes, systems, health scoring, and analytics to drive retention and expansion in a high-growth SaaS environment. Requires 10+ years in CS Ops or RevOps with deep expertise in customer engagement signals.
Leads enterprise-scale data-driven transformation programs for strategic Oil & Gas customers using Celonis platform, owning value realization, cross-functional orchestration, and multi-year roadmaps. Requires 10-20 years in strategy consulting or industry leadership, Oil & Gas expertise, and executive advisory skills.
Leads post-sale deployments of AI sales assistant platform, managing customer implementations from discovery to launch. Requires 3-5 years SaaS onboarding experience, sales tech stack expertise including Salesforce, and strong stakeholder management skills.
Manages portfolio of advertisers, drives campaign success through strategy, performance reporting, and relationship building. Requires 2+ years account management experience, marketing bachelor's, and strong communication skills in a remote environment.
Senior Technical Account Manager acts as strategic technical partner for customer success, driving onboarding, adoption, AI enablement, workflow optimization, and expansion using ClickUp platform. Requires bilingual English/Spanish or Portuguese skills and technical acumen in AI/automation.
Owns portfolio of enterprise accounts in post-sales, driving retention, renewals, and expansions through stakeholder relationships, health monitoring, and QBRs. Requires 5+ years in customer success or TAM at B2B SaaS, technical fluency in APIs/integrations.
Leads enterprise AI pilots for OpenAI products like ChatGPT Enterprise and Codex, from scoping to executive recommendations, driving customer activation, usage, and business value decisions. Requires 8+ years in customer-facing roles with technical fluency and strong communication skills.
Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.
Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.
Leverages government contracting expertise (1-5 years) to drive customer success, champion product adoption, and inform product roadmaps for AI platform serving defense primes. Bridges legacy workflows with modern tech in risk-averse industry.
Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.
Leads a team of Customer Success Managers for midmarket customers, driving onboarding, adoption, renewals, retention, and advocacy. Partners cross-functionally with Sales, Product, and Operations using data-driven insights. Requires 2+ years people leadership and 5+ years CS experience.
Drives customer adoption and value realization of the Armis cyber security platform through technical guidance, implementation, and cross-team coordination. Requires 2+ years in technical customer success roles and 5+ years in network engineering/security, plus bachelor's degree or certifications.
Owns portfolio of strategic enterprise accounts in Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. Requires 6-10+ years in B2B SaaS customer success with technical fluency and AI experimentation.
Leads Client Solutions team to drive revenue growth, account expansion, and customer retention while ensuring delivery excellence and scaling operations. Owns hiring, coaching, and process improvements in a high-growth expert network environment.
Builds customer success function from scratch while managing high-value enterprise customers, driving retention and expansion. Works with technical teams on AI document processing, monitors health metrics, and conducts business reviews. Requires 4+ years enterprise experience and AI/ML familiarity.
Leads technical onboarding and adoption of AllSpice platform for hardware engineering teams, troubleshoots ECAD/Git issues, advises on workflows, and drives expansion. Requires EE/CE bachelor's, ECAD tool experience, Git proficiency, and Python scripting.
Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.
Drive customer success through onboarding, relationship building, upselling/cross-selling, and adoption optimization for Datadog products. Requires 5-7 years in customer-facing roles with strong communication and sales cycle experience.
Owns post-sale success for enterprise customers, driving AI tool adoption, retention, and expansion. Partners with engineering leaders to lead rollouts, demonstrate ROI, and influence product roadmap using customer insights and data.
Leads team delivering wealth management experiences, overseeing onboarding, operations, and complex client needs. Collaborates with Product/Engineering on improvements; requires 7+ years financial services experience and 3+ years people management.
Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.
Leads a high-performing user operations support team, driving operational excellence, accountability, and efficiency for enterprise customers. Requires 4+ years in support/operations with 2+ years managing teams, strong analytics, and Freshdesk experience.
Manage enterprise customer relationships at a healthcare AI SaaS startup, driving adoption, retention (target 120%+ NRR), and expansion for $500k-$1M+ ARR accounts. Requires 5+ years SaaS CS experience and SF Bay Area location.
Leads a team of Deployment Strategists while hands-on managing high-impact customer implementations, including ERP integrations like NetSuite and QuickBooks. Requires 5-7 years in SaaS/fintech onboarding, strong accounting fluency, and NYC onsite availability.
Leads customer onboarding and implementation of AI-native revenue platform, serving as accounting systems expert. Guides integrations with ERPs/CRMs, manages projects, and collaborates cross-functionally for successful go-live. Requires 4-6+ years in implementations at startups.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and collaborates with Product/Engineering to influence roadmap. Requires 4+ years B2B SaaS customer-facing experience and strong technical acumen.
Guides enterprise customers through AI agent deployments, drives adoption and value realization, and influences product roadmap based on customer feedback. Requires 4+ years in technical B2B SaaS customer-facing roles with strong communication and technical acumen.
Own and grow relationships with 5-10 top enterprise healthcare accounts, acting as a strategic advisor to C-suite leaders and driving retention, expansion, and measurable ROI. Requires 10+ years in RCM or healthcare operations with proven enterprise account success.
Guide customers through end-to-end SaaS onboarding, managing implementations, data migration, training, and blockers while collaborating with Sales, Product, and Engineering teams. Requires 3+ years in SaaS implementation or project management with strong communication and problem-solving skills.
Provides post-sales technical leadership to enterprise customers, owning technical issues, guiding platform adoption, and collaborating with internal teams. Requires 5+ years customer-facing networking experience and onsite availability in Charlotte, Jersey City, or NYC.
Strategic Customer Success Manager partnering with universities to maximize Claude AI adoption across API, Enterprise, and Code products. Drives usage, change management, and impact in teaching, research, and administration for higher education institutions. Requires 5+ years in edtech SaaS and technical fluency.
Drives AI platform adoption and activation for enterprise customers by building champion networks, delivering customized workshops, and co-developing solutions aligned to business objectives. Requires 9+ years in customer success with AI/technical proficiency and strong facilitation skills.
Manages strategic AI lab accounts as trusted advisor, owning relationships, solution design for ML workflows like RLHF and data labeling, renewals, expansions, and health metrics for long-term success.
Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.
Drives AI adoption for enterprise customers in industries like Financial Services and Manufacturing by building strategic relationships, optimizing Claude product usage (API, Enterprise, Code), and maximizing ROI through expansion and change management. Requires 6+ years in Customer Success or similar with technical fluency in AI/ML and APIs.
Manages large portfolio of commercial and enterprise customers using digital-first, scalable engagements to drive adoption, retention, and expansion of Claude products. Designs AI-powered processes, one-to-many programs, and provides technical guidance while collaborating cross-functionally.
Customer Success Manager owns post-sale lifecycle for B2B SaaS customers, driving renewals, retention, and value realization through proactive engagement, usage monitoring, and risk mitigation. Requires 1-2+ years in client-facing roles with strong commercial instincts.
Drives enterprise AI adoption by owning customer activation, building champion communities, designing workshops, and co-developing custom AI solutions to achieve measurable business outcomes. Requires 5+ years in customer success with AI/technical proficiency.
Drives product adoption for Intercom's AI-powered customer service tools like Fin, designs scalable engagement strategies, owns onboarding, monitors health signals, and collaborates cross-functionally to ensure customer success at scale. Requires 2-4+ years in SaaS customer-facing roles and AI interest.
Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.
Drives customer adoption and retention of Redis Enterprise solutions post-sale, serving as trusted advisor for enterprise clients in financial services and other industries. Manages relationships, success plans, expansions, and collaborates cross-functionally with 5+ years experience in SaaS/customer success.
Leads the Boston PX hub, recruits and manages a student team from local universities like MIT and Harvard, handles US escalations, and ensures high-quality user experience matching European standards. Requires 3+ years customer-facing experience and deep Boston tech ecosystem ties.
Drive success for Rippling's Scaled customer segment by leading complex account resolutions, coordinating cross-functional teams, and proactively optimizing account health using data insights. Requires 3+ years in customer-facing roles with strong project management and technical skills.
Leads end-to-end implementation of compensation SaaS platform for enterprise customers, managing projects, integrations, data migrations, and configurations while advising on compensation strategies. Requires 3-10 years customer-facing experience, SQL/JSON/HTML/API skills, and strong project management.
Manages 5-8 concurrent technical engagements for enterprise customers using LangChain tools, coordinating cross-functional teams, handling customer communication, risks, and delivery from SOW to closeout. Requires 5+ years project management experience with technical teams and tools like Jira/Asana.
Own the full customer lifecycle for AI voice agents in freight logistics, managing pilots, implementations, and renewals while building CS processes from the ground up.
Manages full customer lifecycle for freight tech platform, from pilot to renewal, including high-stakes implementations and engineering collaborations. Builds CS processes from scratch for enterprise broker accounts in entrepreneurial environment.
Lead global customer operations strategy and execution as a Director-level role at Plaid. Own ops initiatives across product operations, customer experience engineering, technical enablement, and org development for technical customer-facing teams. Requires 8+ years leadership experience scaling ops, VoC programs, and AI-driven efficiency.
Manages incoming customer inquiries via phone and email, triages requests, resolves basic Tier 1 support issues like password resets and billing, and maintains CRM data accuracy. Requires customer-centric attitude, efficient communication, technical aptitude, and AI curiosity in a fast-paced environment.
Leads design of operational frameworks for Customer Success, including lifecycle processes, systems, health scoring, and analytics to drive retention and expansion in a high-growth SaaS environment. Requires 10+ years in CS Ops or RevOps with deep expertise in customer engagement signals.
Leads enterprise-scale data-driven transformation programs for strategic Oil & Gas customers using Celonis platform, owning value realization, cross-functional orchestration, and multi-year roadmaps. Requires 10-20 years in strategy consulting or industry leadership, Oil & Gas expertise, and executive advisory skills.
Leads post-sale deployments of AI sales assistant platform, managing customer implementations from discovery to launch. Requires 3-5 years SaaS onboarding experience, sales tech stack expertise including Salesforce, and strong stakeholder management skills.
Manages portfolio of advertisers, drives campaign success through strategy, performance reporting, and relationship building. Requires 2+ years account management experience, marketing bachelor's, and strong communication skills in a remote environment.
Senior Technical Account Manager acts as strategic technical partner for customer success, driving onboarding, adoption, AI enablement, workflow optimization, and expansion using ClickUp platform. Requires bilingual English/Spanish or Portuguese skills and technical acumen in AI/automation.
Owns portfolio of enterprise accounts in post-sales, driving retention, renewals, and expansions through stakeholder relationships, health monitoring, and QBRs. Requires 5+ years in customer success or TAM at B2B SaaS, technical fluency in APIs/integrations.
Leads enterprise AI pilots for OpenAI products like ChatGPT Enterprise and Codex, from scoping to executive recommendations, driving customer activation, usage, and business value decisions. Requires 8+ years in customer-facing roles with technical fluency and strong communication skills.
Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.
Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.
Leverages government contracting expertise (1-5 years) to drive customer success, champion product adoption, and inform product roadmaps for AI platform serving defense primes. Bridges legacy workflows with modern tech in risk-averse industry.
Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.
Leads a team of Customer Success Managers for midmarket customers, driving onboarding, adoption, renewals, retention, and advocacy. Partners cross-functionally with Sales, Product, and Operations using data-driven insights. Requires 2+ years people leadership and 5+ years CS experience.
Drives customer adoption and value realization of the Armis cyber security platform through technical guidance, implementation, and cross-team coordination. Requires 2+ years in technical customer success roles and 5+ years in network engineering/security, plus bachelor's degree or certifications.
Owns portfolio of strategic enterprise accounts in Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. Requires 6-10+ years in B2B SaaS customer success with technical fluency and AI experimentation.
Leads Client Solutions team to drive revenue growth, account expansion, and customer retention while ensuring delivery excellence and scaling operations. Owns hiring, coaching, and process improvements in a high-growth expert network environment.
Builds customer success function from scratch while managing high-value enterprise customers, driving retention and expansion. Works with technical teams on AI document processing, monitors health metrics, and conducts business reviews. Requires 4+ years enterprise experience and AI/ML familiarity.
Leads technical onboarding and adoption of AllSpice platform for hardware engineering teams, troubleshoots ECAD/Git issues, advises on workflows, and drives expansion. Requires EE/CE bachelor's, ECAD tool experience, Git proficiency, and Python scripting.
Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.
Drive customer success through onboarding, relationship building, upselling/cross-selling, and adoption optimization for Datadog products. Requires 5-7 years in customer-facing roles with strong communication and sales cycle experience.
Owns post-sale success for enterprise customers, driving AI tool adoption, retention, and expansion. Partners with engineering leaders to lead rollouts, demonstrate ROI, and influence product roadmap using customer insights and data.
Leads team delivering wealth management experiences, overseeing onboarding, operations, and complex client needs. Collaborates with Product/Engineering on improvements; requires 7+ years financial services experience and 3+ years people management.
Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.