Skip to content
DatadogDatadogBoston, MA

Technical Account Manager 3

Technical Account Manager providing hands-on product adoption, technical guidance, and success support to Datadog's largest enterprise customers. Requires strong IT operations experience, cloud platform expertise, and scripting/containerization skills.

124k – 182k/yr
Hybrid5+ YOECustomer Success

About the role

What You’ll Do

  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practice to technical product adoption and customer success

Who You Are

  • Solid technical grounding and hands-on experience of IT Operations
  • Hands-on experience with AWS, Azure or GCP
  • Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher
  • Able to sit up to 4 hours, traveling to and from client sites
  • Able to travel via auto, train or air up to 30% of the time
  • Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
  • Experienced using Datadog and/or other cloud monitoring tools

Benefits and Growth

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
  • Competitive salary and equity package, and may include variable compensation
  • Healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan

Skills

AWSAzureGCPPythonJavaScriptRubyPerlGoPHPChefPuppetJenkinsGitLabDockerKubernetes

Similar roles

Customer Success jobs
Transcend

Enterprise Customer Success Manager

TranscendUnited States

Enterprise Customer Success Manager drives post-sale success for Fortune 500 clients, accelerating AI initiatives through Transcend's data compliance platform. Requires 3+ years enterprise CS experience, strategic advising across IT/compliance teams, and technical fluency in AI/data engineering.

124k – 153k/yr
Remote3+ YOECustomer Success
Onebrief

Partner Engagement Specialist, TRANSCOM

OnebriefSt. Louis, MO

Partner Engagement Specialist supporting TRANSCOM to drive Onebrief adoption at military headquarters. Responsibilities include onboarding, training, technical support during exercises, gathering feedback, and building relationships with planners and staff. Requires Top Secret/SCI clearance, extensive military HQ and planning experience, technical aptitude, and customer-facing skills.

125k – 150k/yr
On-site5+ YOECustomer Success
CodeRabbit

Scaled Success Program Manager

CodeRabbitSan Francisco, CA +1

Partner with engineering leaders to drive adoption and measurable productivity gains for a GenAI code review platform. Requires 5+ years in Customer Success or DevRel at a SaaS/developer tools company plus strong technical fluency with CI/CD, Git, and engineering metrics.

125k – 250k/yr
Hybrid5+ YOECustomer Success
Tines

Customer Success Manager II

TinesUnited States

Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.

125k – 125k/yr
Remote3+ YOECustomer Success
Basis

Customer Success Manager

BasisNew York, NY

Own a portfolio of enterprise accounts at an AI startup, driving adoption, expansion, and renewal for top accounting firms. Report to the CS Lead and help build the CS function from the ground up.

125k – 250k/yr
On-siteCustomer Success