Head of Travel Advisory and Community

Responsibilities

• Drive customer and prospect events in collaboration with Sales and Marketing.
• Align with EMEA Account Management and Customer Success teams on customer attendees.
• Host or liaise with the executive team.
• Lead Navan’s UK enterprise thought leadership on the future of corporate travel through industry presentations and published content.
• Build customer advocacy and the travel community.
• Partner with Sales, Account Management, and Product leadership from initial RFP through signed SOW and global rollout.
• Support major UK enterprise pursuits by providing expert travel advisory to internal deal teams and prospective customers.
• Serve as the trusted voice of the customer internally, informing product direction, sales strategy, and decision-making.
• Serve as the primary liaison for Navan’s EMEA Customer Advisory Board (CAB).
• Cultivate an engaged community of top customers that influences product direction, strengthens enterprise relationships, and accelerates strategic growth.
• Drive CAB agenda creation, speaker selection, and measurable outcomes with Account Management, Customer Success, and Product teams.

Outcomes

• Contribute measurably to the UK pipeline in the first year across deals ranging from $15M to $100M+ in Gross Booking Volume.
• Increase enterprise win rates and reduce sales cycles through trusted advisory and deal strategy.
• Expand the EMEA CAB program to influence product adoption, improve retention, and generate executive-level referrals.
• Build market visibility and credibility as Navan’s UK travel spokesperson within the travel operations and procurement community.

Requirements

• 10+ years of experience in travel, enterprise sales, or customer advisory, ideally in SaaS, travel management, or enterprise services.
• Executive-level communication and presence, with the ability to earn trust and influence among travel program leaders in Fortune 500, CAC 40, and/or FTSE 100 organizations.
• Deep knowledge of the travel ecosystem, including modern distribution such as NDC, policy design, global travel programs, and implementation at scale.
• Strategic operating ability to translate insights into scalable programs and repeatable outcomes.
• Strong collaboration and leadership skills, with comfort working cross-functionally with executives, sales leaders, and product teams.
• Experience shaping and influencing go-to-market strategies in complex, multi-stakeholder environments.
• Passion for customer advocacy, with a track record of building strong customer communities and executive relationships.