Director, Technical Account Management

Responsibilities

• Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth.
• Lead managers and senior TAM individual contributors across EMEA, ensuring customer success, retention, expansion, and high standards of technical delivery.
• Own the commercial strategy for the Technical Post-Sales program, partnering with Sales to position, price, and sell TAM services.
• Define and execute regional OKRs aligned with global TPS goals.
• Lead executive-level recruiting and build an internal leadership pipeline.
• Serve as executive sponsor for strategic EMEA accounts, engaging C-suite stakeholders, resolving escalations, and identifying expansion opportunities.
• Partner with global TPS, Product, Sales Engineering, Customer Success, and Enablement to standardize and evolve the TAM offering.
• Establish operational rigor through metrics, health scorecards, capacity planning, and forecasting.
• Drive performance reviews, career growth plans, talent development, and retention of top talent.

Requirements

• 8+ years leading Professional Services, Technical Account Management, or Sales Engineering teams, including experience scaling an organization from fewer than 25 to 50+ employees.
• Experience managing managers, hiring and developing first-line leaders, and building leadership depth.
• Direct experience selling or co-selling services and growing services revenue.
• Technical fluency across infrastructure, cloud platforms, observability, and monitoring.
• Strategic operating ability, combining vision, execution, scalable systems, and team development.
• 3–5+ years earlier in the career as a TAM, Solutions Architect, or equivalent client-facing technical individual contributor.
• Willingness and ability to travel up to 50% across EMEA.

Nice-to-haves

• Experience redesigning organizational structures during periods of growth.
• Experience evangelizing cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA.
• Hands-on experience with Datadog or other leading cloud monitoring and observability platforms.
• Multilingual ability or deep experience navigating multicultural teams across EMEA markets.

Compensation and Benefits

• Best-in-breed onboarding.
• Generous global benefits.
• Intra-departmental mentor and buddy program.
• New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Inclusive company culture with Community Guilds and Inclusion Talks.
• Benefits may vary by country of employment and employment type.