Customer Success Manager
The Customer Success Manager will lead onboarding, adoption, renewals, and expansion for enterprise customers while providing hands-on Salesforce configuration and technical guidance. The role requires at least three years of customer success, Salesforce consulting, or technical account management experience.
About the job
Responsibilities
- Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
- Develop success plans, business reviews, and performance metrics tied to customer goals.
- Maintain and renew customer contracts on a yearly basis.
- Identify and convert upsell and expansion opportunities by aligning platform capabilities to evolving customer needs.
- Build a deep understanding of each customer’s Salesforce architecture, GTM processes, and data structure to guide platform adoption.
- Configure and optimize the platform within Salesforce environments; provide hands-on technical guidance during rollout.
- Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.
Requirements
- 3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or systems integrator.
- Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations.
- Proven success driving adoption and value realization in complex, data-driven environments.
- Strong communication, problem-solving, and stakeholder management skills.
- Comfortable leading technical conversations with administrators, operations leaders, and executives.
Compensation & Benefits
- In-office position at the Tel Aviv office.
Skills
Salesforce, Salesforce CRM, Salesforce Automation, Salesforce Workflows, Salesforce Reporting, Salesforce Integrations, Customer Success, B2B SaaS, Project Management, Stakeholder Management
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