Client Solutions Director

Responsibilities

• Own end-to-end implementation and onboarding for new APAC clients, from operating model design through go-live.
• Serve as the strategic and day-to-day relationship owner for a portfolio of APAC clients, including GPs, LPs, sovereign wealth funds, fund managers, and institutional allocators.
• Drive account health and expansion conversations in coordination with global Account Management leadership.
• Act as the regional voice of the client, surfacing product feedback and market-specific requirements to Product and global Client Solutions leadership.
• Build and refine implementation and support playbooks suited to the APAC market and time zone.
• Represent Chronograph at client meetings, industry events, and prospect conversations, working closely with Sales.
• Help define hiring priorities, reporting structure, and operating model for the future APAC team.

Requirements

• 8–12+ years of experience in client solutions, implementation, account management, or a related client-facing role at a private markets technology, SaaS, or private capital-focused firm.
• Ability to operate independently and build structure in a market without an existing local team or playbook.
• Established professional network across private capital markets in Singapore and the broader APAC region.
• Deep familiarity with private equity, venture capital, or private credit fund operations and reporting.
• Strong technical aptitude and comfort learning complex data platforms.
• Experience managing the full client relationship lifecycle, including implementation, ongoing support, and expansion.
• Flexibility to travel to New York annually, London biannually, and within APAC as needed.
• Existing legal right to work in Singapore without employer-sponsored work pass sponsorship.
• Strong analytical, project leadership, and communication skills.

Nice-to-haves

• Experience with portfolio monitoring, data management, or financial technology platforms.
• Experience building or scaling a function, team, or market presence from an early stage.
• Positive attitude, sense of humor, and creativity.

Compensation and Benefits

• Competitive salary.
• Variable compensation.
• Equity participation.
• Central Provident Fund (CPF) contributions.
• Skills Development Levy (SDL) contributions.
• Private health insurance.
• Unlimited and flexible vacation.
• Travel and transport allowances.
• Flexible work arrangements, including remote, in-person, and hybrid options.