Enterprise Implementation Manager

What You'll Do

• Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
• Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
• Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
• Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
• Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
• Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
• Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders.
• Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.

What We're Looking For

• 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
• Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
• Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
• Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively.
• Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans.

What We Offer (Full-Time Roles Only)

• Competitive salary and meaningful equity in a high-growth company.
• Comprehensive medical, dental, and vision coverage.
• Flexible PTO and paid family leave.
• Home office & equipment stipend.
• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership.
• In-Office Lunch & Dinner Provided.
• Travel: This role requires up to 25% travel for onsite enterprise onboarding, training, and strategic customer engagements.