Customer Success Representative
Manages healthcare customer relationships, drives adoption and retention, and coordinates customer needs with internal teams. Requires 1–3 years of health technology or healthcare experience, strong communication, and customer relationship skills.
About the job
Responsibilities
- Own ongoing relationships with assigned healthcare customers, driving platform adoption and value realization.
- Serve as the primary customer point of contact and coordinate with internal teams.
- Translate customer needs into outcomes, surface feedback, and advocate as the voice of the customer.
- Proactively identify account risks and opportunities to support retention and growth.
- Travel approximately 25% to engage with customers in person.
Requirements
- 1–3 years of experience in health technology, or in a healthcare setting working closely with health technology platforms such as athenahealth.
- Strong understanding of the pace and nuances of healthcare.
- Demonstrated ability to build durable customer relationships.
- Organized, proactive, and motivated to solve customer problems.
- Clear communication, ownership, and adaptability in a fast-moving environment.
Nice-to-haves
- Customer success experience specifically within health technology.
Skills
Customer Success, Healthcare Technology, Customer Relationship Management, Platform Adoption, Account Retention, Customer Feedback, Healthcare Operations
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