Customer Learning Program Lead

Responsibilities

• Lead and develop a high-performing Customer Learning team.
• Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
• Turn priority customer needs into role-based tracks, paths, and high-quality programs.
• Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
• Lead how learning reaches customers through owned and partner channels.
• Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.

Requirements

• 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
• Substantial experience managing and developing a multidisciplinary customer education or learning team.
• Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
• Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
• Evidence that your work changed product use, adoption, or measurable customer value.
• Excellent cross-functional leadership, executive communication, and curiosity about AI.

Nice-to-Haves

• Experience with enterprise software, developer tools, AI, or another fast-moving field.
• Experience serving global audiences through learning platforms, academies, or digital education programs.