Manages relationships with top-tier global enterprise customers on a Customer Data Platform, driving retention, expansion, adoption, and measurable business outcomes through tailored success plans and collaboration with internal teams. Requires 3+ years in SaaS customer success with data/martech experience.
Drives technical adoption and expansion with strategic partners through hands-on enablement, demos, architecture guidance, issue resolution, and building scalable AI-powered systems for partner success. Blends sales engineering, account management, and customer success expertise in fast-paced remote environment.
Onboards customers to Aleph's FP&A platform, builds trust-based partnerships, monitors usage metrics for expansion, and relays customer feedback to product/engineering teams. Requires 2-3 years FP&A/consulting experience and Excel/Google Sheets expertise.
Owns post-sales relationships with senior living operators, drives product adoption and NOI impact through QBRs, analytics, and success plans. Requires 5+ years in SaaS client success with enterprise account management expertise.
Owns full lifecycle of AI initiatives for customer support and operations, from ideation to launch, focusing on improving automation rate, AHT, agent productivity, and satisfaction. Requires 7-10+ years in CX ops or technical program management with hands-on AI tool experience.
Enterprise Customer Success Manager drives post-sale success for Fortune 500 clients, accelerating AI initiatives through Transcend's data compliance platform. Requires 3+ years enterprise CS experience, strategic advising across IT/compliance teams, and technical fluency in AI/data engineering.
Manage enterprise Financial Services customers to drive adoption, retention, and growth of the Yext platform. Build strategic relationships, deliver product expertise, identify upsell opportunities, and manage renewals.
Owns key client relationships for a B2B SaaS revenue platform, drives adoption and ROI for finance/AR teams, resolves issues, and identifies expansion via data analytics. Requires 5+ years CS experience, financial systems knowledge, and SQL proficiency.
Owns key client relationships for AI-native revenue platform, resolves support issues, drives adoption and ROI for finance teams. Requires 5+ years in accounting/revenue or customer success, expertise in ERPs/CRMs, ASC 606, and consultative communication.
Leads post-sale AI success operations at scale, building automated systems for retention, expansion, health scoring, and support to drive NDR and customer outcomes. Requires 8+ years in strategy/product/ops, AI-native mindset, and analytical revenue focus.
Manages day-to-day client accounts for a ticketing platform, builds relationships, drives adoption and growth, resolves issues, and coordinates internal teams. Requires 5+ years in client success or account management, preferably in ticketing/SaaS, and a bachelor's degree.
Leads customer support for SaaS medical record platform, handling ticket triage, technical escalations, complaints, collections, and team building while ensuring fast resolutions and analyzing patterns for product feedback. Requires 4-6 years B2B support experience with technical troubleshooting in SaaS.
Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.
Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.
Senior Customer Success Manager manages a portfolio of 10-20 mid-market and enterprise SaaS customers, driving onboarding, renewals, expansions, and measurable outcomes through analytical problem-solving and cross-functional collaboration. Requires 3+ years in customer success or consulting with strong consultative skills.
Founding Customer Success Manager owns post-sale onboarding, adoption, renewals, and expansion for AI creative tool users. Guides creative teams through workflows, drives product usage, and shares feedback with product/marketing teams. Requires CS/account management experience and creative background.
Manages client relationships in the self-storage industry, driving adoption, retention, expansion, and ROI through business reviews, metrics monitoring, and cross-functional collaboration. Requires 2+ years in client success or account management with strong communication and SaaS tool experience.
The Director of Customer Success owns strategy, relationships, renewals, and expansion for Narmi's largest enterprise bank and credit union accounts. They serve as the primary C-suite advisor, drive customer outcomes like deposit growth and product adoption, coach a team of Associate GMs, and partner with Product and Engineering on feedback and requirements. Requires 7+ years in high-growth B2B SaaS or fintech with a track record of scaling and managing teams.
Manages relationships with Mid Market employer clients for Hinge Health's digital MSK care platform, driving adoption, renewals, expansion, and retention through data-driven insights and cross-functional collaboration. Requires 2+ years client-facing experience and strong communication skills.
Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 5+ years stakeholder experience, and onsite presence in Oahu 4 days/week.
Serves as trusted advisor for 5-10 strategic enterprise customers (10,000+ employees), leading complex implementations, building C-level relationships, driving land-and-expand growth, and ensuring value realization in a SaaS security platform. Requires 10+ years in customer success with enterprise account management expertise.
Leads day-to-day customer support operations, manages a small contractor team, improves AI-driven workflows and tooling, and turns feedback into product insights. Requires 3-5 years experience in customer support with process improvement and team mentoring skills.
Leads customer success for AI labs and enterprises, expanding relationships, driving account growth, and ensuring product value through reviews, playbooks, and health monitoring. Requires 3-5 years experience, technical fluency in AI/ML, and relationship-building skills.
Own relationships with mid-market childcare operators, driving adoption, reducing churn, and building scalable CS processes in a fast-paced SaaS startup.
Owns full customer journey for enterprise partners on Tempo blockchain platform, from pre-sales solution design and technical consultations to post-sales success, onboarding, escalations, and ecosystem scaling. Bridges product/engineering with partners in payments and crypto infrastructure.
Leads Client Experience team in building AI-powered support and enablement for payroll API clients, balancing technology and human interaction. Requires 10+ years client-facing experience in B2B SaaS, AI building expertise, and team leadership.
Leads teams and strategic projects in customer success operations, driving operational excellence, owning key metrics like customer satisfaction, and aligning with Sales and Product. Requires 5+ years in customer service leadership and change management expertise.
Develops and delivers technical enablement programs for Professional Services, including training, content curation, and performance analysis to accelerate customer time-to-value. Requires 10+ years in technical consulting/enablement, strong project management, and cross-functional collaboration skills.
Manages care partner relationships in mental health, ensuring partner happiness, building strategic ties with health systems and clinics, and using data insights to drive growth and inform product/operations strategy. Requires 3+ years in healthcare customer success or strategic roles.
Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.
Drives customer adoption, onboarding, expansion, and renewals for Tines automation platform, acting as trusted advisor to technical teams in security, IT, and engineering. Requires 3-5 years in technical customer success or post-sales with SaaS experience and API knowledge.
Manages employer client relationships in digital health, driving program adoption, retention, and ROI through data insights and cross-functional collaboration. Requires 2+ years client-facing experience and data proficiency.
Owns end-to-end deployment and adoption of AI data platform for enterprise customers, guiding technical teams to value, managing relationships, and driving renewals/expansion. Requires 2-8 years in post-sales technical roles with SaaS deployment experience.
Builds the foundational Customer Success function at an early-stage startup, handling full customer lifecycle from issue triaging and technical implementation to process creation and contract expansion. Requires early-stage experience owning CS processes with comfort in admin tools and APIs.
Onboards and supports SMB/mid-market customers for voice AI platform, running demos, troubleshooting issues, monitoring account health, and driving retention/expansion. Requires 1-3 years customer-facing experience and ability to explain technical products simply.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable P&L impact. Requires 5-9 years in strategic account management or consulting with strong change management expertise.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI through strategic frameworks, and orchestrating cross-functional programs for enterprise AI adoption. Requires 10+ years in consulting or account management with change management expertise.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting or account management with strong change management expertise.
Leads AI transformation for Fortune 100 customers, managing strategic accounts, building C-suite relationships, and driving ROI through change management and cross-functional programs. Requires 5-9 years in consulting or account management with proven executive influence.
Leads AI platform adoption for enterprise customers by embedding in their organizations, designing activation strategies, building champion communities, and delivering customized workshops to drive measurable business outcomes. Requires 9+ years in customer success with AI/technical proficiency.
Drives enterprise AI platform adoption by embedding in customer organizations, designing activation strategies, building champion networks, and leading customized workshops to achieve measurable business outcomes. Requires 5+ years customer success experience and AI proficiency.
Leads AI platform adoption and activation for enterprise customers by building champion networks, delivering customized workshops, and driving measurable business outcomes through strategic programs and deep stakeholder relationships. Requires 9+ years in customer success with AI/technical proficiency.
Supports Account Managers by handling client issues, troubleshooting claims and eligibility, compiling reports, and collaborating cross-functionally to ensure post-sale customer success in PBM services. Requires 2-3 years healthcare/PBM experience and strong Microsoft Office skills.
Leads customer service and operations team, managing ICs, driving metrics like NPS and response times, and implementing AI/automation for efficiency in a fintech B2B payments company. Requires 4-6 years experience, 1-2 years people management, Zendesk proficiency, and Salt Lake City hybrid presence.
Leads Customer Success for enterprise and strategic accounts, building AI-augmented workflows, driving activation metrics like spend adoption and NRR, and managing a team of CSMs through complex global transformations. Requires 10+ years experience with 5+ in senior leadership, AI fluency, and fintech/SaaS background.
Strategic advisor deployed to Databricks' most critical accounts to drive complex deal outcomes, align executives on data/AI transformations, and coach account teams for improved execution and velocity. Requires 10+ years enterprise sales experience with strong POV on data platforms.
Optimizes post-sales operations by managing data analytics, compensation, automation, and cross-functional programs for Customer Success teams. Requires 3-5 years in CS/RevOps, proficiency in Salesforce, BI tools, SQL, and experience with CS platforms like Vitally.
Manages post-sales operations including data analytics, compensation, automation, and cross-functional programs for Customer Success teams. Partners with leadership to build dashboards, optimize tooling, and drive scalable processes using Salesforce, BI tools, and AI.
Manages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.
Manages post-sales relationships and end-to-end campaign execution for SMB clients in TV/CTV advertising. Requires 2+ years in client services, experience with digital/programmatic platforms, and focus on performance metrics like CPA, CAC, ROAS.
Manages relationships with top-tier global enterprise customers on a Customer Data Platform, driving retention, expansion, adoption, and measurable business outcomes through tailored success plans and collaboration with internal teams. Requires 3+ years in SaaS customer success with data/martech experience.
Drives technical adoption and expansion with strategic partners through hands-on enablement, demos, architecture guidance, issue resolution, and building scalable AI-powered systems for partner success. Blends sales engineering, account management, and customer success expertise in fast-paced remote environment.
Onboards customers to Aleph's FP&A platform, builds trust-based partnerships, monitors usage metrics for expansion, and relays customer feedback to product/engineering teams. Requires 2-3 years FP&A/consulting experience and Excel/Google Sheets expertise.
Owns post-sales relationships with senior living operators, drives product adoption and NOI impact through QBRs, analytics, and success plans. Requires 5+ years in SaaS client success with enterprise account management expertise.
Owns full lifecycle of AI initiatives for customer support and operations, from ideation to launch, focusing on improving automation rate, AHT, agent productivity, and satisfaction. Requires 7-10+ years in CX ops or technical program management with hands-on AI tool experience.
Enterprise Customer Success Manager drives post-sale success for Fortune 500 clients, accelerating AI initiatives through Transcend's data compliance platform. Requires 3+ years enterprise CS experience, strategic advising across IT/compliance teams, and technical fluency in AI/data engineering.
Manage enterprise Financial Services customers to drive adoption, retention, and growth of the Yext platform. Build strategic relationships, deliver product expertise, identify upsell opportunities, and manage renewals.
Owns key client relationships for a B2B SaaS revenue platform, drives adoption and ROI for finance/AR teams, resolves issues, and identifies expansion via data analytics. Requires 5+ years CS experience, financial systems knowledge, and SQL proficiency.
Owns key client relationships for AI-native revenue platform, resolves support issues, drives adoption and ROI for finance teams. Requires 5+ years in accounting/revenue or customer success, expertise in ERPs/CRMs, ASC 606, and consultative communication.
Leads post-sale AI success operations at scale, building automated systems for retention, expansion, health scoring, and support to drive NDR and customer outcomes. Requires 8+ years in strategy/product/ops, AI-native mindset, and analytical revenue focus.
Manages day-to-day client accounts for a ticketing platform, builds relationships, drives adoption and growth, resolves issues, and coordinates internal teams. Requires 5+ years in client success or account management, preferably in ticketing/SaaS, and a bachelor's degree.
Leads customer support for SaaS medical record platform, handling ticket triage, technical escalations, complaints, collections, and team building while ensuring fast resolutions and analyzing patterns for product feedback. Requires 4-6 years B2B support experience with technical troubleshooting in SaaS.
Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.
Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.
Senior Customer Success Manager manages a portfolio of 10-20 mid-market and enterprise SaaS customers, driving onboarding, renewals, expansions, and measurable outcomes through analytical problem-solving and cross-functional collaboration. Requires 3+ years in customer success or consulting with strong consultative skills.
Founding Customer Success Manager owns post-sale onboarding, adoption, renewals, and expansion for AI creative tool users. Guides creative teams through workflows, drives product usage, and shares feedback with product/marketing teams. Requires CS/account management experience and creative background.
Manages client relationships in the self-storage industry, driving adoption, retention, expansion, and ROI through business reviews, metrics monitoring, and cross-functional collaboration. Requires 2+ years in client success or account management with strong communication and SaaS tool experience.
The Director of Customer Success owns strategy, relationships, renewals, and expansion for Narmi's largest enterprise bank and credit union accounts. They serve as the primary C-suite advisor, drive customer outcomes like deposit growth and product adoption, coach a team of Associate GMs, and partner with Product and Engineering on feedback and requirements. Requires 7+ years in high-growth B2B SaaS or fintech with a track record of scaling and managing teams.
Manages relationships with Mid Market employer clients for Hinge Health's digital MSK care platform, driving adoption, renewals, expansion, and retention through data-driven insights and cross-functional collaboration. Requires 2+ years client-facing experience and strong communication skills.
Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 5+ years stakeholder experience, and onsite presence in Oahu 4 days/week.
Serves as trusted advisor for 5-10 strategic enterprise customers (10,000+ employees), leading complex implementations, building C-level relationships, driving land-and-expand growth, and ensuring value realization in a SaaS security platform. Requires 10+ years in customer success with enterprise account management expertise.
Leads day-to-day customer support operations, manages a small contractor team, improves AI-driven workflows and tooling, and turns feedback into product insights. Requires 3-5 years experience in customer support with process improvement and team mentoring skills.
Leads customer success for AI labs and enterprises, expanding relationships, driving account growth, and ensuring product value through reviews, playbooks, and health monitoring. Requires 3-5 years experience, technical fluency in AI/ML, and relationship-building skills.
Own relationships with mid-market childcare operators, driving adoption, reducing churn, and building scalable CS processes in a fast-paced SaaS startup.
Owns full customer journey for enterprise partners on Tempo blockchain platform, from pre-sales solution design and technical consultations to post-sales success, onboarding, escalations, and ecosystem scaling. Bridges product/engineering with partners in payments and crypto infrastructure.
Leads Client Experience team in building AI-powered support and enablement for payroll API clients, balancing technology and human interaction. Requires 10+ years client-facing experience in B2B SaaS, AI building expertise, and team leadership.
Leads teams and strategic projects in customer success operations, driving operational excellence, owning key metrics like customer satisfaction, and aligning with Sales and Product. Requires 5+ years in customer service leadership and change management expertise.
Develops and delivers technical enablement programs for Professional Services, including training, content curation, and performance analysis to accelerate customer time-to-value. Requires 10+ years in technical consulting/enablement, strong project management, and cross-functional collaboration skills.
Manages care partner relationships in mental health, ensuring partner happiness, building strategic ties with health systems and clinics, and using data insights to drive growth and inform product/operations strategy. Requires 3+ years in healthcare customer success or strategic roles.
Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.
Drives customer adoption, onboarding, expansion, and renewals for Tines automation platform, acting as trusted advisor to technical teams in security, IT, and engineering. Requires 3-5 years in technical customer success or post-sales with SaaS experience and API knowledge.
Manages employer client relationships in digital health, driving program adoption, retention, and ROI through data insights and cross-functional collaboration. Requires 2+ years client-facing experience and data proficiency.
Owns end-to-end deployment and adoption of AI data platform for enterprise customers, guiding technical teams to value, managing relationships, and driving renewals/expansion. Requires 2-8 years in post-sales technical roles with SaaS deployment experience.
Builds the foundational Customer Success function at an early-stage startup, handling full customer lifecycle from issue triaging and technical implementation to process creation and contract expansion. Requires early-stage experience owning CS processes with comfort in admin tools and APIs.
Onboards and supports SMB/mid-market customers for voice AI platform, running demos, troubleshooting issues, monitoring account health, and driving retention/expansion. Requires 1-3 years customer-facing experience and ability to explain technical products simply.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable P&L impact. Requires 5-9 years in strategic account management or consulting with strong change management expertise.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI through strategic frameworks, and orchestrating cross-functional programs for enterprise AI adoption. Requires 10+ years in consulting or account management with change management expertise.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting or account management with strong change management expertise.
Leads AI transformation for Fortune 100 customers, managing strategic accounts, building C-suite relationships, and driving ROI through change management and cross-functional programs. Requires 5-9 years in consulting or account management with proven executive influence.
Leads AI platform adoption for enterprise customers by embedding in their organizations, designing activation strategies, building champion communities, and delivering customized workshops to drive measurable business outcomes. Requires 9+ years in customer success with AI/technical proficiency.
Drives enterprise AI platform adoption by embedding in customer organizations, designing activation strategies, building champion networks, and leading customized workshops to achieve measurable business outcomes. Requires 5+ years customer success experience and AI proficiency.
Leads AI platform adoption and activation for enterprise customers by building champion networks, delivering customized workshops, and driving measurable business outcomes through strategic programs and deep stakeholder relationships. Requires 9+ years in customer success with AI/technical proficiency.
Supports Account Managers by handling client issues, troubleshooting claims and eligibility, compiling reports, and collaborating cross-functionally to ensure post-sale customer success in PBM services. Requires 2-3 years healthcare/PBM experience and strong Microsoft Office skills.
Leads customer service and operations team, managing ICs, driving metrics like NPS and response times, and implementing AI/automation for efficiency in a fintech B2B payments company. Requires 4-6 years experience, 1-2 years people management, Zendesk proficiency, and Salt Lake City hybrid presence.
Leads Customer Success for enterprise and strategic accounts, building AI-augmented workflows, driving activation metrics like spend adoption and NRR, and managing a team of CSMs through complex global transformations. Requires 10+ years experience with 5+ in senior leadership, AI fluency, and fintech/SaaS background.
Strategic advisor deployed to Databricks' most critical accounts to drive complex deal outcomes, align executives on data/AI transformations, and coach account teams for improved execution and velocity. Requires 10+ years enterprise sales experience with strong POV on data platforms.
Optimizes post-sales operations by managing data analytics, compensation, automation, and cross-functional programs for Customer Success teams. Requires 3-5 years in CS/RevOps, proficiency in Salesforce, BI tools, SQL, and experience with CS platforms like Vitally.
Manages post-sales operations including data analytics, compensation, automation, and cross-functional programs for Customer Success teams. Partners with leadership to build dashboards, optimize tooling, and drive scalable processes using Salesforce, BI tools, and AI.
Manages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.
Manages post-sales relationships and end-to-end campaign execution for SMB clients in TV/CTV advertising. Requires 2+ years in client services, experience with digital/programmatic platforms, and focus on performance metrics like CPA, CAC, ROAS.