Own scaled onboarding and activation for Ramp’s micro-SMB and SMB customers, managing a high-volume book of business and ensuring customers complete implementation within 60 days. The role requires at least three years of B2B experience, strong project management and communication skills, and KPI ownership.

Own the technical and strategic success of enterprise customers by driving API adoption, solving integration challenges, leading technical engagements, and identifying expansion opportunities. The role requires roughly 7+ years of customer-facing technical experience, strong executive communication, and an AI-native approach to building scalable workflows.

Lead post-sale customer journeys for Cloudflare, driving onboarding, retention, renewals, upsells, and Executive Business Reviews while acting as a trusted advisor. Requires 3+ years in Customer Success or sales, German fluency, and AI proficiency for automation and analysis.

Implementations Associate configuring accounting workspaces, connecting ERPs like NetSuite, running trainings, and managing projects to get new customers live on Numeric's AI-powered financial data platform. Requires 2-5 years accounting experience with close process fluency; path to Implementations Manager.

Own a book of accounting and finance customers at Numeric, driving retention, adoption, and expansion for their AI-first financial data platform. Requires 5+ years accounting experience with deep fluency in the monthly close and reconciliations to build credibility with controllers and CFOs.

Own and resolve complex medical billing and insurance cases end-to-end as a Healthcare Advocate. Investigate claims, advocate with providers and insurers, and partner with Product/Engineering to improve automation. Ideal for those with personal experience navigating the US healthcare system.

Leads strategic customer relationships and large-scale transformation programs, driving adoption, measurable value, and executive alignment for Celonis customers. Requires 15+ years of relevant experience, strong consulting and analytical skills, SaaS and solution-design expertise, and willingness to travel approximately 70%.

Lead the customer experience organization for Lightning AI's developer-first AI platform. Build and manage a global team of Technical Account Managers and Support Engineers, own strategy for onboarding through expansion, drive adoption/retention metrics, and translate customer insights to product/engineering while engaging technically with ML and infrastructure teams.

Drive customer satisfaction, retention, and expansion for Prompt's largest enterprise rehab therapy clients through relationship-building, onboarding, adoption monitoring, and consultative guidance on the B2B SaaS platform. Requires strong technical aptitude, therapy workflow knowledge, and ability to engage C-suite stakeholders.

The Senior Technical Account Manager advises fraud and risk teams on platform adoption, integrations, implementation, troubleshooting, and machine-learning solutions. The role requires 10+ years in a customer-facing technical role within banking, payments, social, or e-commerce, plus a technical or analytical bachelor’s degree.

Leads Lyft’s integrated support-enablement portfolio spanning knowledge, quality, learning, performance, and tooling. The role sets AI-native support strategy, drives cross-functional adoption and execution, and manages multiple teams to improve customer outcomes.

Own customer implementation, onboarding, technical support, and success for Adaptive's AI cybersecurity platform. Serve as first responder for issues, collaborate with Engineering on resolutions, relay product feedback, and shape CS processes in a fast-paced NYC-based startup.

Own customer implementation, onboarding, and technical support for a cybersecurity SaaS platform. Requires 1-2 years client-facing SaaS experience, strong troubleshooting skills, and excellent communication.

Lead and scale the Customer Success function at Lightning AI. Build CS processes, manage a team of CSMs/TAMs, drive adoption/retention/expansion for technical AI customers, and partner with Product, Engineering, and Sales leadership.

Serve as the primary post-sales point of contact for technical customers (startups to enterprises), leading onboarding, training, business reviews, and driving adoption of Vantage's cloud cost optimization platform. Act as a trusted advisor and voice of the customer internally, requiring 5+ years in customer success or TAM roles with FinOps/cloud cost experience.

Senior Customer Success Manager driving strategic success planning, adoption, and expansion for Tines' enterprise, regulated, and public sector accounts. Requires 8+ years in technical post-sales roles, experience with SaaS for technical teams, and focus on automation value realization, onboarding, QBRs, renewals, and product feedback.

Leads global enterprise customer success for strategic hotel-brand accounts, overseeing executive relationships, complex software deployments, adoption, retention, expansion, and a team of customer success and implementation managers. Requires 10+ years in enterprise customer-facing B2B SaaS roles and substantial leadership experience.

Lead a team of 10-15 licensed benefits advisors focused on small group health insurance renewals for Gusto customers. Drive retention, revenue growth, operational excellence, and AI adoption while coaching advisors to deliver exceptional customer experiences.

Drives adoption, value realization, renewals, and expansion for named B2B software accounts by designing workflows, success plans, and measurable ROI programs. Partners with solutions and services teams to guide AI transformation and strengthen customer outcomes.

Drives adoption, value realization, renewals, and expansion for named B2B software accounts by designing workflows, success plans, and measurable AI transformation outcomes. Requires 7+ years of relevant experience, strong commercial and technical fluency, and native-level Japanese with business-level English.

Outcomes Architect partnering with customers to drive Notion workflow adoption, value realization, and AI transformation for named accounts. Own success plans, renewals, expansions, and ROI delivery while collaborating with Solutions Consultants on commercial outcomes.

Own enterprise customer activation, time-to-value, success planning, and QBRs as Terminal’s first Customer Success Manager. The role requires technical-product customer success experience, Fortune 500 stakeholder management, data-pipeline fluency, and strong executive communication.

Own strategic partnerships with cardiology organizations, leading complex AI automation implementations, serving as a trusted operational advisor to healthcare executives, and building scalable playbooks for adoption and expansion.

Serves as a senior relationship owner and trusted advisor for high-value Coinbase customers, resolving escalations, driving onboarding and product adoption, and mentoring junior agents. Requires 4+ years in customer success, account management, or high-touch financial-services client advisory roles and professional fluency in Tamil.

Manage retention, expansion, and growth for a portfolio of high-value enterprise shipper accounts at DAT. Conduct workflow analyses, deliver training, build executive relationships, and partner with sales and product teams to drive customer value and revenue in the freight/logistics SaaS space. Requires 5-7 years in customer success or account management.

Drives adoption, measurable value, renewals, and expansion for named B2B software accounts by designing workflows and success plans, advising executive stakeholders, and partnering with sales, solutions, and services teams. Requires 3+ years of relevant experience, fluent Russian, technical fluency, and strong commercial and stakeholder-management skills.

The Outcomes Architect helps named B2B software customers adopt Notion, realize measurable value, and achieve renewal and expansion outcomes. The role combines customer discovery, workflow configuration, success planning, commercial awareness, and cross-functional coordination.

Own the full customer lifecycle for a portfolio of Mid-Market accounts at Scribe, driving onboarding, adoption, expansion, and renewals to achieve retention and revenue growth. Requires 3-6 years in Customer Success or Account Management with a consultative, proactive approach to building trusted advisor relationships.

Supervise une équipe de soutien client premium bilingue, en assurant la qualité opérationnelle, la gestion des escalades sensibles et le développement de la performance. Le poste exige au moins six ans d'expérience en service à la clientèle ou opérations, dont trois ans en gestion directe du personnel.

Manage a portfolio of manufacturing customer accounts at Tulip, guiding them on using the AI-native platform to digitize operations, track ROI, drive renewals/expansion, and coordinate with internal teams for successful digital transformation.

Serves as a trusted technical advisor to enterprise customers, guiding complex Figma adoption, integrations, APIs, identity systems, governance, and design-to-code workflows. Requires 5+ years in technical account management or a related SaaS advisory role, plus professional fluency in English and Japanese.

Leads a client operations team responsible for account lifecycle delivery, quality, process improvement, and cross-functional issue resolution. The role requires 8 years of relevant experience, 3 years of people management, and experience applying automation and AI to scalable operations.

Customer Success Manager responsible for implementation, adoption, retention, and expansion of Skydio's autonomous drone solutions for Public Safety and law enforcement customers in the Northwest and Midwest US. Requires experience in SLED, UAS technology, project management, and 40% travel.

Owns post-sale relationships for APJ customers, driving onboarding, adoption, product usage, business reviews, and successful outcomes. Requires 3–5+ years in customer success, account management, or technical support, plus the ability to communicate technical concepts and familiarity with HSM and cryptography.

Servicing Associate responsible for proactively engaging at-risk customers to resolve payment issues, negotiate accommodations, and mitigate financial loss while balancing retention and risk for Rippling's payroll, cards, and lending products. Requires 2+ years in customer-facing financial services or collections with strong empathy and judgment.

Lead and mentor a team of Customer Care Advisors at Bestow, providing expert guidance on complex life insurance inquiries, driving performance through coaching, process improvements, and quality reviews. Requires 6+ years customer service experience, a valid life insurance license, and strong leadership skills.

The Client Training and Adoption Specialist trains restaurant operators on SpotOn's POS and software suite through in-person and remote sessions, creates training materials, and provides ongoing support to maximize technology adoption. Requires 2+ years restaurant operations experience, training skills, and strong communication.

Own post-sale relationships, adoption, renewals, and expansion for Octus data and workflow products. The role requires at least three years of client-facing experience, commercial account-growth ability, project management skills, and interest in credit markets and financial workflows.

Leads APAC Customer Success teams across enterprise, SMB, and mid-market portfolios, owning retention, renewal, expansion, and executive client relationships. The role requires 10+ years of experience, management expertise, strong commercial judgment, and proficiency with customer success and CRM tooling.

Serve as strategic partner to enterprise clients in FinTech, Banking, and E-commerce, driving ROI from DataVisor's AI-powered fraud detection and AML SaaS platform through performance monitoring, best practices guidance, and cross-functional advocacy.

Leads the Nordic Value Engineering organization and owns customer value journeys spanning discovery, adoption, renewal, and expansion. The role combines executive stakeholder management, strategic transformation expertise, value selling, hands-on Process Intelligence guidance, and talent development.

Owns end-to-end onboarding for clinics, including implementation planning, product training, go-live coordination, issue escalation, and process improvement. The role requires 4–6+ years in implementation, onboarding, or customer success, strong communication, technical comfort, and an automation-oriented mindset.

Customer Success Manager owning post-go-live relationships for August Health's billing platform in senior living. Drive adoption, monitor health metrics, resolve issues, identify upsell opportunities, and ensure customers achieve ROI through financial expertise and proactive engagement.

Leads a Cyprus-based customer experience team supporting regulated financial-services customers across phone, chat, and email. The role owns quality assurance, MiFID and CySEC compliance, coaching, escalations, and performance reporting.

Support Account Managers by handling client scheduling for depositions, managing complex rescheduling, triaging requests, and providing high-touch administrative support in a legal services environment. Requires 1+ years experience in legal admin or coordination, strong communication, and proficiency with cloud tools.

Enterprise Customer Success Manager guiding clients (especially in asset management, banking, legal) through adoption of Harvey's AI platform. Drive implementation, training, relationship management, and ROI using metrics while feeding insights back to product teams.

Leads strategic pharmaceutical customer relationships and end-to-end value realization, coordinating cross-functional teams, executive stakeholders, transformation programs, and platform adoption. Requires 10+ years of relevant industry experience and strong consulting, change management, and communication skills.

Drives customer value realization, adoption, expansion, and renewals by translating strategic priorities into Celonis use cases and measurable process improvements. The role requires analytical, process-improvement, project-management, and executive communication experience, plus knowledge of SaaS applications and Finance or Supply Chain.

Leads strategic Public Sector customer relationships and transformation programs, coordinating cross-functional teams to drive Celonis adoption, measurable value realization, and executive advocacy. Requires 10+ years of relevant customer success or consulting experience, large-scale transformation expertise, and strong change management and communication skills.

Leads Hyderabad’s product support team, executive escalations, operational reporting, and global process improvements. The role requires 8+ years in software product support, 3+ years managing support teams, strong technical troubleshooting skills, and cross-functional collaboration with Product and Engineering.