Enterprise Customer Success Manager

Responsibilities

• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
• Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
• Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

Requirements

• Experienced background in asset management, banking or financial services or strategic customer success/account management experience, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
• Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
• Results driven and able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
• Committed, collaborative and proactive with a team-first mentality.

Nice-to-Haves

• Travel may be required from time to time, including visits to customer office locations and company offices.