Outcomes Architect, UKI

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts.
• Contribute to net revenue retention through predictable renewals, expansion pipeline, and proactive product adoption.
• Partner with Solutions Consultants on expansion and renewal strategy, including ownership of commercial opportunities for flat and at-risk renewals.
• Define and maintain mutual success plans that guide customers through AI transformation and demonstrate ROI to executive stakeholders through periodic business reviews.
• Facilitate use-case consultations, guide continuous solution design, identify workflow opportunities, and increase customer value.
• Identify opportunities to engage Services for complex or technical implementations and partner with the Services team through delivery.
• Develop deep knowledge of Notion and the broader AI ecosystem to help customers build durable systems and new ways of working.
• Help build and deliver Outcomes Architect programs that generate customer and business outcomes across the installed base.

Requirements

• Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
• Technical fluency and trusted-advisor presence, with the ability to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
• Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills, including managing success plans, timelines, risks, and customer commitments across multiple accounts.
• Agency, urgency, customer empathy, and the ability to structure ambiguous problems and help teams move from ideas to working systems.
• Strong interest in AI and willingness to build with new tools and learn new ways of working.

Nice-to-haves

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path.
• Experience working in shared account ownership models with sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.