Client Value Partner - Pharmaceuticals

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into strategic objectives.
• Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and feedback to managers on team performance.

Driving Customer Value

• Own the end-to-end customer value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry expertise.
• Establish program roadmaps and detailed value plans with senior stakeholders.
• Resolve customer escalations by orchestrating internal teams efficiently and effectively.
• Align Celonis delivery with customer strategy and targets to solve business-critical problems.
• Drive value realization and adoption, ensuring high-quality, on-time project completion, client satisfaction, and usage targets.

Community Building & Customer Advocacy

• Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
• Establish feedback loops to gather insights and improve products and services.
• Represent the customer internally, aligning product development and service offerings with industry needs.
• Collaborate with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at Celonis and industry events, including conferences, webinars, and thought leadership.
• Collaborate on innovation and domain-specific asset development.
• Contribute to playbooks, resources, and tools for the value engineering team.

Requirements

• 10+ years of relevant customer success, strategy consulting, or related experience within the Pharmaceuticals industry.
• Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
• Strong experience with change management practices.
• Ability to navigate large global organizations and influence through data, facts, and confidence.
• Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
• Consultative approach when engaging with senior executives.
• Strong team player with a patient and entrepreneurial leadership style.
• Project management skills, including the ability to organize and manage multiple workstreams.
• Strong communication skills.
• Self-motivated and proactive.
• Ability to thrive in fast-paced, collaborative, and ambiguous environments with varied stakeholders.

Nice-to-have

• Experience with AI-based transformation.

Compensation & Benefits

• Total compensation includes base salary, bonus, equity, and benefits.
• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Inclusive parental leave, including 24 weeks for primary carers and 12 weeks for supporting carers.
• Unlimited PTO in applicable regions and generous PTO globally.
• Flexible hybrid work model.
• Learning and mentorship programs, including a 70-20-10 learning framework.
• Subsidized Wellhub memberships and mental health counseling.
• Paid Impact Days for community and environmental volunteering.