Value Engineer-Scale-NAM
Drives customer value realization, adoption, expansion, and renewals by translating strategic priorities into Celonis use cases and measurable process improvements. The role requires analytical, process-improvement, project-management, and executive communication experience, plus knowledge of SaaS applications and Finance or Supply Chain.
About the job
Responsibilities
Identify & Frame Value
- Discover and translate customers’ strategic priorities into high-impact Celonis use cases.
- Support customers and partners in building business cases using industry benchmarks and best practices to retain and scale customers and drive Annual Recurring Revenue (ARR) growth.
- Orchestrate Value Assessments and support communicating value opportunities and strategic roadmaps to C-level executives.
Realize Value
- Guide customers and partners in using Celonis to identify and qualify opportunities for process enhancement.
- Drive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives.
- Support presentations of results and realized value to senior management and C-level executives.
Scale Value
- Own the customer value journey, driving expansion, adoption, and renewals.
- Partner with customers to develop strategic Celonis roadmaps embedding Celonis Process Intelligence as a strategic business transformation platform.
- Provide feedback to product development teams to enhance the Celonis platform and apps based on new use cases.
Requirements
- Experience in an analytical role focused on demonstrating or securing value through business data analysis, business process improvement, and software deployment.
- Ideally, customer-facing experience in Customer Success, Sales Engineering, or IT/Management Consulting with a business software, SaaS provider, or consultancy.
- Good knowledge of business software and SaaS applications, such as SAP.
- Experience implementing RPA or BI tools and/or building dashboards, apps, and action flows.
- Experience with Python and/or SQL and collaborating with IT teams.
- Experience identifying business process improvement use cases and deploying improvement measures.
- Experience acting as a change agent and training users or process owners to realize value.
- Experience planning and managing project scopes, expectations, and timelines across multiple projects.
- Experience preparing and communicating value roadmaps and results to internal and external stakeholders and management.
- Excellent English communication and presentation skills.
- Understanding of Finance and/or Supply Chain domains and strategic transformation initiatives.
- Degree in Technology and Management, Industrial or Business Engineering, Business Informatics, Computer Science, Mathematics, Economics, or a comparable field.
Compensation & Benefits
- Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
- Inclusive parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers.
- Flexible hybrid work model, with unlimited PTO in applicable regions and generous PTO globally.
- Learning and development through a 70-20-10 framework, mentorship programs, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid annual Impact Days for community and environmental volunteering.
- Inclusion Think Tank and annual Inclusion Days.
Skills
Celonis Process Intelligence, Process Mining, SAP, Rpa, Business Intelligence, Dashboards, Action Flows, Python, SQL, Business Process Improvement, Project Management, Stakeholder Management, Finance, Supply Chain
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