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SpotOnSpotOnRoyal Oak, MI

Client Training and Adoption Specialist

The Client Training and Adoption Specialist trains restaurant operators on SpotOn's POS and software suite through in-person and remote sessions, creates training materials, and provides ongoing support to maximize technology adoption. Requires 2+ years restaurant operations experience, training skills, and strong communication.

48k – 69k/yr
On-site2+ YOECustomer Success

About the role

Essential Functions

  • Design and conduct engaging training sessions for restaurant operators on POS functionality, configurations, reporting, and SpotOn's software suite, using various instructional techniques and multimedia.
  • Create comprehensive training materials including user guides, tutorials, video demonstrations, and interactive modules tailored to different learning styles.
  • Conduct remote training sessions via Zoom, leveraging technology for interactive experiences.
  • Facilitate Q&A sessions to address client questions in real-time with clear explanations.
  • Encourage active participation through group activities, case studies, and role-playing.
  • Maintain detailed notes and compile training reports on sessions, feedback, and improvements.
  • Regularly review and update training materials based on software updates, trends, feedback, and best practices.

Minimum Qualifications

  • Strong understanding of restaurant management systems and software.
  • Excellent communication and presentation skills.
  • Proficiency in virtual training platforms (Zoom, Microsoft Teams, WebEx).
  • Exceptional interpersonal skills and ability to adapt to different learning styles.
  • Strong organizational skills and attention to detail.
  • Demonstrated problem-solving abilities.
  • Excellent note-taking skills.
  • Ability to convey complex instructions in layman's terms.
  • Ability to maintain professionalism with diverse client personalities.
  • 2+ years experience in restaurant operations, management, or hospitality.
  • 1+ year experience implementing and/or supporting SpotOn POS.
  • 1+ year proven experience delivering engaging training sessions in-person and remotely.

Education

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
  • HS Diploma or equivalent required.

Compensation and Benefits

Compensation: Base pay range is $23.00-31.00 per hour. Offers reflective of candidate’s location and experience.

Benefits:

  • Medical, Dental and Vision Insurance
  • 401k with company match
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups
  • Monthly cell phone and internet stipend
  • Tuition reimbursement up to $2,000 per year

Skills

restaurant management systemspos systemsspoton postraining deliveryvirtual training platformsZoommicrosoft teamswebexPresentation Skillsrestaurant operations

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