Customer On-Site

Responsibilities

• Build strong relationships with site supervisors and workers, ensuring timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
• Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
• Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
• Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
• Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
• Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
• Identify and drive wallet expansion opportunities within the account.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Bilingual (English & Spanish) required.
• 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Strong interpersonal, verbal, and written communication skills (email and in-person).
• Professional demeanor and ability to represent Traba with both workers and client stakeholders.
• Polished and presentable in a customer-facing environment.
• Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
• Organized, detail-oriented, and a proactive problem solver.
• Comfortable working in fast-paced, dynamic warehouse environments.

Compensation

• Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.