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AttentiveAttentiveNew York, NY

Program Coordinator

Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.

46k – 65k
Remote1+ YOECustomer Success

About the role

What You’ll Accomplish

  • Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
  • Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
  • Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
  • Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
  • Develop strong relationships with cross-functional team members and our customers
  • Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
  • Provide creative solutions and execute swiftly keeping the industry's best practices in mind
  • Translate customer feedback into specific product recommendations
  • Update internal workflows and documentation so that they remain as accurate as possible

Your Expertise

  • 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
  • Prior experience with SaaS or E-Commerce platforms preferred
  • Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
  • Understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
  • Motivated by helping others and derive satisfaction from being part of a team
  • Understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
  • Quick learner, able to find creative workarounds when faced with limitations
  • Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
  • Proactive and communicative

Compensation

The US base salary range for this full-time position is $46,000 - $65,000 annually + commission + equity + benefits. This role is salaried non-exempt and eligible for overtime compensation.

Skills

Customer SuccessEmail MarketingSms MarketingCampaignsJourneysSaaSE-CommerceList GrowthSegmentsReports
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