Onboarding Specialist II
Guide medium and large professional groups through SaaS onboarding with a focus on data migrations, insurance setups, and workflow optimization. Requires 2+ years in B2B SaaS onboarding or implementation.
Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.
Compensation
The US base salary range for this full-time position is $46,000 - $65,000 annually + commission + equity + benefits. This role is salaried non-exempt and eligible for overtime compensation.
Guide medium and large professional groups through SaaS onboarding with a focus on data migrations, insurance setups, and workflow optimization. Requires 2+ years in B2B SaaS onboarding or implementation.
The Associate Customer Success Manager supports tech-touch customers to maximize platform value, focusing on adoption, retention, and guiding them through self-service tools. This role involves fostering strong relationships and ensuring customers succeed with Reltio solutions.
Serve as the primary on-site liaison between Traba's workforce, client leadership, and internal teams in a warehouse/manufacturing setting. Manage worker onboarding, scheduling, performance, issue resolution, and relationship building while driving account growth.
Trains billing teams on Prompt's EMR/PM system best practices, configures workflows, provides expert support via help desk, and drives billing success metrics for healthcare customers. Requires 2+ years medical billing experience, especially outpatient physical therapy, and strong Excel proficiency.
Serve as the primary point of contact for clients with self-directed retirement accounts. Handle inquiries via chat, phone, and email; educate customers, solve problems, and collaborate across teams to drive satisfaction and retention. Requires 2+ years customer service experience.