Associate Billing Success Manager (B2B SaaS)

Key Responsibilities

• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system.
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries.
• Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics.
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations.

Minimum Requirements

• Must have 2+ years in the medical billing industry.
• Must have experience billing for outpatient physical therapy clinics.
• Very strong technical skills operating various software platforms.
• Highly Proficient in MS Excel.
• Understanding and learning software must be a passion of yours.
• Possess strong written and verbal skills.
• Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times.
• Prepared to grow very quickly into your role and take on greater responsibilities as needed.
• Be comfortable owning your own workload.

Perks

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401k.
• Complimentary subscription to digital fitness classes and wellness content.
• Recovery suite at HQ – includes a cold plunge, sauna, and shower.