Associate Billing Success Manager (B2B SaaS)
Trains billing teams on Prompt's EMR/PM system best practices, configures workflows, provides expert support via help desk, and drives billing success metrics for healthcare customers. Requires 2+ years medical billing experience, especially outpatient physical therapy, and strong Excel proficiency.
About the job
Key Responsibilities
- Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
- Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
- Understand unique team needs to help configure and develop workflows with their new EMR/PM system.
- Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
- Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries.
- Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics.
- Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations.
Minimum Requirements
- Must have 2+ years in the medical billing industry.
- Must have experience billing for outpatient physical therapy clinics.
- Very strong technical skills operating various software platforms.
- Highly Proficient in MS Excel.
- Understanding and learning software must be a passion of yours.
- Possess strong written and verbal skills.
- Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times.
- Prepared to grow very quickly into your role and take on greater responsibilities as needed.
- Be comfortable owning your own workload.
Perks
- Competitive salaries.
- Remote/hybrid environment.
- Potential equity compensation for outstanding performance.
- Flexible PTO.
- Company-wide sponsored lunches.
- Company paid disability and life insurance benefits.
- Company paid family and medical leave.
- Medical, dental, and vision insurance benefits.
- Discounted pet insurance.
- FSA/DCA and commuter benefits.
- 401k.
- Complimentary subscription to digital fitness classes and wellness content.
- Recovery suite at HQ – includes a cold plunge, sauna, and shower.
Skills
Ms Excel, Emr, Practice Management, Pm, Billing Software, Reporting, Spreadsheets, Help Desk Software, Ar Management, Invoicing, Customer Support Platforms
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