Network Success Manager

Responsibilities

• Own, review, and process incoming client syndication and enablement requests from internal colleagues and external clients, assigning them to appropriate queues.
• Research and analyze enablement requests, verifying client authorizations and contractual limitations via Salesforce to ensure high network data integrity.
• Set up and map client configurations for syndication utilizing internal tools, validating that configurations are fully accurate and optimizing source content for eligible reviews.
• Utilize internal systems and tools to identify, diagnose, and resolve low-to-medium complexity configuration and mapping errors.
• Directly assist in managing and clearing work queues during periods of high volume or critical coverage needs.
• Maintain internal processes, standard workflows, and operational playbooks that support standard embedded implementation enablement, support escalations, and paid Network Services offers.
• Manage assigned operational and strategic initiatives, driving them from initiation to completion through focused individual effort and collaboration.
• Utilize strategic tools, ticketing systems, and operational data to analyze trends, monitor queue health, and deliver insights that inform team volume goals and process improvements.
• Provide clear guidance and operational recommendations on non-standard syndication requests within the scope of team workflows.
• Proactively collaborate with cross-functional teams to contribute to process improvements impacting broader network operations and the delivery of Network-aware offerings.
• Facilitate and present internal training sessions, clearly explaining syndication offerings, process modifications, and workflow changes as required.
• Step in to provide hands-on assistance to support delivery and assist with client-facing training sessions when necessary to resolve issues.

Requirements

• Highly detail-oriented with an innate focus on precision, data integrity, and figuring out what makes things tick.
• Excellent communication skills, allowing both internal colleagues and external clients to fully grasp technical issues, workflow logic, and resolution requirements.
• Adept at prioritizing and managing multiple tasks and initiatives within a fast-paced, dynamic environment.
• Demonstrates the agility to go above and beyond to surpass expectations and assist the team with impromptu or escalated projects.
• 2–3 years of professional experience in technical operations, data analysis, or a related workflow/technical support capacity.
• Proficiency with Salesforce and/or JIRA ticketing and workflow management systems.
• Demonstrated experience with data verification, mapping, playbook maintenance, or system configuration troubleshooting.
• Strong organizational and project management skills with a proven track record of driving assigned initiatives from start to finish.
• Bachelor’s Degree (or equivalent practical job experience).
• Must be authorized to work in the U.S.