Enterprise Outcomes Architect

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts.
• Contribute to net revenue retention through predictable renewals, expansion pipeline, and proactive product adoption.
• Partner with Solutions Consultants on expansion and renewal strategy, including commercial ownership of flat and at-risk renewals.
• Define and maintain mutual success plans, guide customers through AI transformation, and demonstrate ROI to executive stakeholders through periodic business reviews.
• Facilitate use-case consultations, continuous solutions design, and identification of workflow opportunities that increase customer value.
• Identify when Services are needed for complex or technical implementations and partner with the Services team through delivery.
• Develop deep knowledge of Notion and the broader AI ecosystem to help customers build durable systems and new ways of working.
• Help build and deliver Outcomes Architect programs that generate customer and business outcomes at scale.

Requirements

• 7+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
• Technical fluency and trusted-advisor presence, including the ability to co-design, configure, and troubleshoot workspaces and workflows.
• Commercial awareness and the ability to partner on renewal risk, expansion potential, and account strategy.
• Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills across account portfolios.
• Agency, urgency, customer empathy, and the ability to structure ambiguous problems.
• Native-level Japanese and business-level English.

Nice-to-haves

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts.
• Experience with shared account ownership models involving sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.