Client Value Partner - Defense & Public Sector

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into strategic objectives.
• Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

Driving Customer Value

• Own the end-to-end customer value journey.
• Influence customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
• Resolve customer escalations by efficiently orchestrating internal teams.
• Internalize customer strategy and targets and align Celonis delivery to business-critical objectives.
• Drive value realization and adoption, ensuring high-quality, on-time project completion, client satisfaction, and usage and adoption targets.

Community Building & Customer Advocacy

• Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
• Establish feedback loops to gather insights and improve products and services.
• Act as the customer’s voice within the company, aligning product development and service offerings with industry needs and customer feedback.
• Collaborate with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at Celonis and industry events, including conferences, webinars, and thought leadership.
• Collaborate on innovation and new asset development in specific domains.
• Contribute to playbooks, resources, and tools for the value engineering team.

Requirements

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector.
• Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to successful change management practices.
• Ability to navigate large global organizations and persuade through data, facts, and confidence.
• Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
• Natural, consultative approach when engaging with senior executives.
• Strong team-player and entrepreneurial leadership style.
• Project management skills, including the ability to organize and manage multiple workstreams.
• Strong communication skills.
• Self-motivated and proactive.
• Ability to thrive in fast-paced, collaborative, and ambiguous environments with varied stakeholders.

Compensation & Benefits

• Total compensation includes base salary, bonus, equity, and benefits.
• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Inclusive parental leave policy.
• Flexible hybrid work model.
• Unlimited PTO in applicable regions and generous PTO globally.
• Learning framework, mentorship programs, and dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
• Paid volunteer time through annual Impact Days.
• Inclusion Think Tank and annual Inclusion Days.