Outcomes Architect

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts.
• Contribute to net revenue retention through predictable renewal and expansion pipeline, and proactive product adoption.
• Partner with Solutions Consultants on expansion and renewal strategy for shared accounts, including owning commercial opportunities for flat and at-risk renewals.
• Define and maintain mutual success plans that guide customers through AI transformation and demonstrate ROI to executive stakeholders through periodic business reviews.
• Facilitate use-case consultations, continuous solutions design, and identification of workflow opportunities that increase customer value.
• Engage and partner with Services on complex or technical implementations to ensure successful delivery and value realization.
• Develop deep knowledge of Notion and the broader AI ecosystem to help customers build durable workflows and systems.
• Help build and deliver Outcomes Architect programs that generate customer and business outcomes across Notion’s install base.

Requirements

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Fluent Russian speaker.
• Strong customer-facing discovery skills, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans.
• Technical fluency and trusted-advisor presence, including the ability to co-design, configure, and troubleshoot workspaces and workflows.
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
• Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills, including managing success plans, timelines, risks, and customer commitments across multiple accounts.
• Ability to bring structure to ambiguous problems and help teams move from ideas to working systems.
• Strong interest in AI and experimentation with emerging tools.

Nice to Haves

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts.
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Compensation

• Estimated total on-target earnings, including base salary and target incentive pay: €89,000–€100,000 per year.
• Compensation includes cash compensation, equity, and benefits and may vary based on location, role scope and complexity, experience, and expertise.