Technical Account Manager
Serves as a trusted technical advisor to enterprise customers, guiding complex Figma adoption, integrations, APIs, identity systems, governance, and design-to-code workflows. Requires 5+ years in technical account management or a related SaaS advisory role, plus professional fluency in English and Japanese.
About the job
Responsibilities
- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals.
- Lead structured technical engagements to assess customer environments, identify risks or gaps, and provide prescriptive implementation guidance.
- Guide customers through enterprise API usage and system integrations.
- Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption and extensibility initiatives.
- Deliver technical workshops and training sessions on sophisticated platform features.
- Collaborate with sales, customer experience, and product teams to provide cohesive technical guidance.
- Surface technical insights and opportunities that support renewals, expansion, and long-term account growth.
- Build relationships with technical stakeholders and executive sponsors by translating technical concepts into business value.
Requirements
- 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization.
- Understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks.
- Experience advising on or implementing AI-powered solutions in enterprise environments, including architectural considerations, governance requirements, and integration strategies.
- Excellent communication skills with technical and non-technical audiences.
- Consultative approach and ability to navigate multiple stakeholders in complex customer environments.
- Professional fluency in English and Japanese.
Nice-to-haves
- Familiarity with Figma or other design and developer collaboration tools.
- Understanding of structured AI guideline or instruction files for MCP servers or AI agents, including behavioral constraints, guardrails, and integration standards.
- Frontend development experience or familiarity with design-to-code workflows.
- Experience delivering technical workshops, enablement sessions, or advisory services.
Skills
SaaS, Enterprise Systems, APIs, System Integrations, Development Frameworks, Identity Management, Artificial Intelligence, Mcp Servers, Frontend Development, Design-To-Code Workflows, Dev Mode, Technical Workshops
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