Staff Technical Solution Engineer supporting secure GovCloud and air-gapped data/AI platform operations. Requires active TS/SCI clearance, 7+ years systems/cloud experience, IaC, Linux/containers, and on-site work in McLean, VA SCIF.

Own end-to-end post-sales implementation and onboarding for BioRender's new Graphing product. Design launch programs, migration support, and training resources while partnering with CSMs to drive customer activation and adoption.

Lead Support organization across retail CX, advisor support, and operations. Manage global BPO partnerships, multimillion-dollar budget, quality standards, and cross-functional readiness for product and regulatory changes.

Senior Windows Systems Administrator managing day-to-day operations, security, and optimization of Microsoft infrastructure including Active Directory, MECM/SCCM, and hybrid cloud environments across AWS and GCP.

Coordinate break/fix activities, ticket management, vendor dispatches, and operational reporting across multiple data centers to maintain uptime and fast issue resolution. Requires data center operations experience and hardware knowledge.

Lead and scale a team of Implementation Managers responsible for customer onboarding from contract to 90 days. Own metrics, hiring, coaching, and cross-functional coordination for enterprise B2B SaaS launches.

Technical Support Engineer providing end-to-end ownership of customer issues in a SaaS environment, including API troubleshooting, log analysis, and first-line support for mobile SDKs. Requires 3+ years experience, strong SQL skills, and experience with AI tools.

Provide concierge-quality support for Wrapbook's payroll platform, handling cases via email, chat, and phone while troubleshooting production workflows and escalating critical issues. Requires 2+ years in customer/technical support or film production admin roles, plus strong knowledge of film/TV workflows.

Own the full customer lifecycle for medical device manufacturers using Lumafield's CT scanning products. Drive onboarding, adoption, renewals, and expansion while translating technical success into business value.

Senior IT Specialist providing first-line technical support, managing tickets, onboarding/offboarding, and administering Okta, Intune, and Jamf in a remote-first SaaS environment. Requires 4-6 years of IT experience.

Leads a team of Customer Success Managers, translating strategy into scalable operating models, playbooks, and measurable adoption, retention, and renewal outcomes. Requires extensive post-sales experience, people management, executive communication, and operational expertise in SaaS, cloud, or enterprise technology.

Maintain and troubleshoot Nuro's autonomous vehicle fleet, diagnosing hardware-software issues, developing automation scripts, and validating software/hardware updates. Requires Linux expertise, sensor systems knowledge, and a bachelor's degree.

Provides hands-on, customer-facing technical support for strategic ClickHouse deployments on Alibaba Cloud in China. The role covers database troubleshooting, query optimization, distributed systems operations, SLA-driven case ownership, and collaboration with engineering teams, requiring Mandarin and English communication.

Provides advanced technical support for enterprise developers by debugging SDKs, distributed systems, and observability issues. The role also engineers agentic support operations using coding, APIs, knowledge engineering, and LLM orchestration.

Serve as a technical escalation point for complex ZoomInfo product issues, independently resolving API, integration, and CRM sync problems while mentoring junior staff and building internal enablement resources. Requires 4+ years in B2B technical support or support engineering.

Provides technical client support by updating websites and content in a CMS, troubleshooting requests, and meeting strict SLAs. Requires customer service experience, HTML/CSS knowledge, basic JavaScript and jQuery, strong communication, and attention to detail.

Own advisor relationships at a fintech startup, leading onboarding, adoption, and health tracking while partnering with product to improve the platform. Requires 4+ years SaaS customer success experience.

Own end-to-end customer onboarding, adoption, and expansion for Ramp’s early European customer base. The role combines change management, CFO-level value communication, technical understanding of integrations and workflows, and commercial ownership in a build-from-scratch environment.

Own post-sale enterprise deployments for AI agents at a fast-growing fintech startup. Build repeatable frameworks, drive adoption and expansion, and feed customer insights back to product and engineering.

Lead customer support and onboarding operations for a fintech compliance platform. Build tiered support, SLAs, onboarding playbooks, and scale a team while partnering closely with founders and engineering.

Lead and mentor a team of Support Engineers for a data analytics SaaS platform, driving performance metrics, process improvements, and cross-functional collaboration. Requires 5+ years supporting data platforms and 2+ years people management.

Technical Support Engineer diagnosing and resolving complex technical issues for customers using Sigma's cloud analytics platform. Requires 2+ years in customer-facing technical roles, strong SQL skills, and a bachelor's degree in CS or related field.

Lead and scale a team of Technical Account Managers to drive customer retention, expansion, and predictable renewals at a high-growth AI SaaS startup. Own CS strategy, processes, and a small book of accounts while partnering cross-functionally with Sales, Product, and Engineering.

Own and grow strategic enterprise accounts at a generative AI design platform, driving AI adoption and expansion with $1B+ retailers and global brands. Requires 5-8+ years in enterprise CS or account management with proven success managing VP/C-suite relationships.

Provide direct technical support to OpenAI customers, troubleshoot complex SaaS issues, automate processes with Python and AI tools, and partner with Product and Engineering to improve the customer experience. Requires 8+ years in technical support or user operations.

Drive customer renewals, expansions, and migrations to Domino Cloud for enterprise accounts. Leverage MLOps/AI expertise for consultative conversations, identify upsell opportunities, and partner with sales to ensure retention and growth while managing a portfolio of ~10 accounts.

Manages enterprise customer relationships across onboarding, renewal, and expansion, using account planning, usage analysis, and commercial skills to drive retention and upsell growth. Experience with SaaS, payments or crypto, and complex B2B sales is valuable.

Own post-sale customer success as the main technical point of contact. Lead onboarding, troubleshoot integrations, run QBRs, and translate product capabilities for enterprise customers in application security and DevSecOps.

Build and operationalize AI-powered support workflows and integrations across Decagon, Zendesk, and internal systems to improve customer and specialist experiences. Requires 3+ years shipping integrations/automations and hands-on LLM workflow experience.

Lead a 50+ person Client Onboarding & Enablement organization at a B2B SaaS company. Drive strategy, automation, and scalable service models to accelerate client launches and improve commercial outcomes.

Own and grow a book of high-value enterprise accounts end-to-end from onboarding through renewal and expansion. Requires 4+ years in Customer Success with PLG SaaS experience and comfort with modern GTM stacks.

Build and deliver Customer Success enablement programs end-to-end while partnering with CS leadership to define priorities, measure impact, and drive retention and expansion outcomes. Requires 8+ years in CS or enablement with strong program-building and strategic advisory experience.

Own enterprise customer relationships across EMEA, guiding organizations through onboarding, carbon accounting, climate planning, and carbon removal using Watershed. The role requires 5+ years of SaaS customer success experience, enterprise relationship management, strong organization, and executive-level communication.

Leads the APAC billing support shift while owning organization-wide quality, training, escalation, hiring, and performance programs. Requires 7+ years in support operations, management experience, strong analytical ability, and technical fluency for developer-facing billing issues.

Leads post-sale customer journey from onboarding to retention and renewals. Acts as trusted advisor and commercial owner, building strategic relationships and driving account growth through AI-driven optimization and data analysis.

Leads and develops EMEA Product Specialists who help law firms and in-house legal teams adopt and expand their use of Harvey’s AI platform. Requires a qualified lawyer with 7+ PQE, people-management experience, legal technology expertise, and strong customer-facing communication skills.

Lead end-to-end delivery of AI-driven enterprise planning implementations for strategic customers, managing stakeholders and cross-functional teams. Requires 4-8 years consulting/tech experience and a top-tier degree.

Provides technical product and system support for SaaS fraud-prevention clients, troubleshooting issues, monitoring system health, and coordinating escalations with engineering and product teams. The role requires 5–7 years of technical support experience and residency in Japan.

Build and lead AI-powered support systems for Wonderschool's childcare products. Handle tickets directly, automate workflows with AI agents, convert support insights into product fixes, and lead a small team while reporting to the CEO.

Supports SOC 2 attestation and cybersecurity assurance engagements for SaaS clients. Coordinates evidence collection, client communication, and project tracking while building toward CISA/CISSP certifications.

Own and scale the Customer Success function end-to-end, building the operating system, team, and metrics (GDR, NDR, activation) that make Numeric the system of record for accounting teams.

Support external developers integrating with Stripe by troubleshooting code, writing documentation, building internal tools, and collaborating with engineering teams. Requires 4+ years full-stack experience and strong communication skills.

This role partners with enterprise and regulated-industry customers across the UK and Europe to drive adoption, deployment success, and long-term value from an AI platform. It requires strong stakeholder management, cross-functional coordination, and comfort working with both business and technical teams.

Handles complex community safety cases, investigates incidents, supports survivors through trauma-informed communication, and makes policy-based resolutions. The role requires fluent Japanese and English, strong crisis-management and conflict-resolution skills, and at least one year of relevant experience.

Owns ongoing client operations and issue resolution for a student transportation platform. Manages implementations, drives service improvements, and acts as primary client contact. Requires 5+ years in Customer Success or Account Management.

IT Systems Engineer supporting end-user computing, device management, and IT infrastructure for the India office with light after-hours US support. Requires 2-5 years experience with Windows/macOS, networking, scripting, and endpoint lifecycle management.

Lead and manage a team of Technical Solutions Engineers supporting enterprise-scale Data & AI workloads on Databricks platforms. Drive AI-first support transformation, operational excellence, and hands-on technical escalations for Spark, streaming, and lakehouse technologies.

Provide onsite and remote technical support for Skydio drone systems to commercial and government customers. Troubleshoot UAS hardware, software, and network issues while serving as liaison between customers and internal product/engineering teams.

Provide evening/overnight email support for a B2B SaaS healthcare platform, handling tickets, troubleshooting issues, and collaborating with engineering during biweekly releases. Requires rehab clinician experience and strong analytical and communication skills.

Lead and scale a team of CSMs and Technical Delivery Managers for enterprise accounts at Otter.ai, driving retention, expansion, and adoption of AI-powered meeting tools.