Technical Support Engineer

What You Will Be Doing

• Work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
• Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.

Qualifications We Are Looking For

• 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
• SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
• SQL query performance troubleshooting and query plan analysis.
• Proficient in data modeling concepts.
• Ability to chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
• Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.

Highly Desirable Skills & Experience

• Supporting a cloud service in production.
• Experience working with Snowflake, Redshift, or BigQuery.
• Knowledge of GCP or AWS.
• Startup experience.

Compensation & Benefits

• Base salary range: $90k - $125k annually.
• Eligible for annual bonus and stock options.
• Comprehensive benefits package including equity, generous health benefits, flexible time off, paid bonding time for new parents, 401k, commuter and FSA benefits, lunch program, and dog friendly office.