Technical Support Engineer
Technical Support Engineer diagnosing and resolving complex technical issues for customers using Sigma's cloud analytics platform. Requires 2+ years in customer-facing technical roles, strong SQL skills, and a bachelor's degree in CS or related field.
About the job
What You Will Be Doing
- Work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
- Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications We Are Looking For
- 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
- SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
- SQL query performance troubleshooting and query plan analysis.
- Proficient in data modeling concepts.
- Ability to chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
- Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Highly Desirable Skills & Experience
- Supporting a cloud service in production.
- Experience working with Snowflake, Redshift, or BigQuery.
- Knowledge of GCP or AWS.
- Startup experience.
Compensation & Benefits
- Base salary range: $90k - $125k annually.
- Eligible for annual bonus and stock options.
- Comprehensive benefits package including equity, generous health benefits, flexible time off, paid bonding time for new parents, 401k, commuter and FSA benefits, lunch program, and dog friendly office.
Skills
SQL, Data Modeling, Snowflake, Redshift, BigQuery, GCP, AWS, Technical Support, Solutions Engineering, Software Engineering
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