IT Systems Engineer - End-User Support
IT Systems Engineer supporting end-user computing, device management, and IT infrastructure for the India office with light after-hours US support. Requires 2-5 years experience with Windows/macOS, networking, scripting, and endpoint lifecycle management.
About the job
Key Responsibilities
End-User Computing
- Configure and deploy desktops and laptops (Windows and macOS)
- Provide first- and second-line support for hardware, software, and access issues
- Configure, manage, support, and troubleshoot Windows 11 and macOS environments
- Manage user accounts, identity, and access controls across systems
- Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms
- Troubleshoot login, MFA, VPN, email, and access-related issues
- Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
- Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy
- Provide functional support and troubleshooting for Linux systems
- Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency
Networking & Infrastructure
- Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure
- Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability
- Assist with firewall access and connectivity issues
- Escalate complex issues as needed
Operational Responsibilities
- Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
- Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
- Manage and update tickets in the IT service management system
- Maintain assets inventory, tracking, and documentation
- Ensure systems meet patching and security standards
- Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs
- Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards
- Collaborate with global IT teams on support and projects
- Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies
Requirements
- 2–5 years of experience in IT support or systems roles
- Hands-on experience with:
- Windows 11 and macOS (configuration, management, troubleshooting)
- User identity and access management concepts
- Device management and endpoint deployment tools
- Networking hardware and software
- Experience with remote support tools
- Working knowledge of scripting (e.g., PowerShell, Bash, Python)
- Basic understanding of Linux systems
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
- Experience with hardware and end-user support
- Familiarity with enterprise firewalls, switches, and wireless environments
- Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users
- Willing to work or travel in our NYC office when upon opening
Preferred
- Experience in a multi-office or global environment
- Familiarity with MFA, SSO, and access control best practices
- Experience with IT service management tools (e.g., ticketing systems)
- Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)
Benefits
- Competitive salary, plus bonus based on individual and company performance
- Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets
- PPO Health, dental and vision insurance premiums fully covered for you and your dependents
- The base salary range is $120,000 - $150,000 depending on the candidate's educational and professional background. Base salary is one component of Trexquant's total compensation, which may also include a discretionary, performance-based bonus. This position is classified as overtime-exempt.
Skills
Windows 11, macOS, PowerShell, Bash, Python, Linux, TCP/IP, DNS, Dhcp, Vpn, MFA, SSO, Endpoint Management, Network Troubleshooting
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