Senior Customer Success Manager
This role partners with enterprise and regulated-industry customers across the UK and Europe to drive adoption, deployment success, and long-term value from an AI platform. It requires strong stakeholder management, cross-functional coordination, and comfort working with both business and technical teams.
About the job
Responsibilities
Own Customer Relationships
- Serve as the primary post-sales point of contact for enterprise customers.
- Build trusted relationships with stakeholders across business, operations, engineering, risk, compliance, and security teams.
- Partner with large enterprise and financial institution customers deploying AI into mission-critical and regulated workflows.
- Understand customer goals, operational priorities, and deployment challenges.
- Support customers throughout the deployment and adoption lifecycle.
Drive Customer Success and Deployment
- Help customers operationalize Dynamo AI products within their organizations.
- Drive customer adoption, engagement, and long-term value realization.
- Monitor customer health, deployment progress, and adoption patterns.
- Identify risks, blockers, or gaps that may impact customer success.
- Help customers navigate operational, governance, security, and compliance considerations as they scale AI deployments.
- Coordinate internal teams to ensure timely issue resolution and customer support.
Coordinate Cross-Functional Execution
- Partner with engineering, product, support, and go-to-market teams to manage customer priorities and deployment needs.
- Coordinate onboarding activities, deployment milestones, training sessions, and follow-up actions.
- Align customer expectations with internal delivery teams.
- Track action items and drive accountability across multiple stakeholders and workstreams.
Support Growth and Expansion
- Identify opportunities for deeper adoption and expansion within customer accounts.
- Partner with sales and leadership teams on renewals, strategic growth opportunities, and account expansion.
- Surface customer feedback and operational learnings to improve the platform and customer experience.
- Help develop scalable customer success processes, playbooks, and best practices.
Requirements
- Experience in customer success, account management, program management, consulting, enterprise SaaS, or related customer-facing roles.
- Strong stakeholder management and communication skills.
- Experience managing enterprise customers or complex strategic accounts.
- Ability to coordinate cross-functional initiatives and drive execution across multiple teams.
- Comfort working in technical environments and learning AI-related concepts.
- Strong problem-solving, operational coordination, and organizational skills.
Nice to Have
- Experience working with AI, enterprise software, cloud technologies, or technical platforms.
- Familiarity with regulated industries such as financial services, healthcare, or government.
- Experience supporting enterprise deployments or operational transformation initiatives.
- Background in enterprise SaaS or high-growth technology companies.
Compensation
- Base salary range: £120,000–£180,000.
Skills
Customer Success, Account Management, Stakeholder Management, Enterprise Saas, Program Management, Artificial Intelligence, Cloud Technologies, Deployment Management, Risk Management, Compliance, Security, Cross-Functional Coordination, Customer Adoption, Renewals, Account Expansion
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