Customer Success Manager, DACH

Responsibilities

• Build trusting, strategic relationships with key EMEA customer decision-makers to understand their business objectives and identify optimization and expansion opportunities.
• Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, guiding customers toward appropriate solutions and best practices.
• Drive usage planning across consumption-based and seat-based products.
• Monitor usage patterns, identify optimization opportunities, and address underutilization.
• Socialize the product roadmap, increase awareness of new products, and represent EMEA customer needs to Product teams.
• Document and quantify customer value through business outcomes, ROI, and impact metrics.
• Identify additional use cases and lines of business for Claude across customer organizations.
• Develop and execute change-management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
• Own the customer experience across the lifecycle through account and success plans, Quarterly Business Reviews, and customer advocacy.
• Develop EMEA-specific processes, playbooks, and best practices while building Anthropic’s regional brand and customer relationships.

Requirements

• 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, Solutions or Functional Consulting, or Success Engineering.
• Experience driving success across consumption-based and seat-based business models.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to varied audiences.
• Strategic ability to identify growth opportunities and translate them into expansion plans.
• Cross-functional collaboration and customer advocacy skills.
• Strong project management skills and the ability to manage multiple customer relationships.
• Passion for AI and responsible development of advanced systems.
• Experience working in and building a growing region across time zones.
• Ability to work effectively in ambiguous, fast-moving environments.

Nice-to-haves

• Fluency in French, German, Spanish, or Italian.

Compensation and Benefits

• Annual compensation: €150,000–€190,000 EUR.
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and experience.
• Hybrid policy: Staff are expected to work from an office at least 25% of the time; some roles may require more office time.
• Visa sponsorship may be available, depending on the role and candidate.