Senior IT Specialist
Senior IT Specialist providing first-line technical support, managing tickets, onboarding/offboarding, and administering Okta, Intune, and Jamf in a remote-first SaaS environment. Requires 4-6 years of IT experience.
About the job
Responsibilities
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications.
- Triage and manage incoming IT support tickets; escalate issues when necessary to appropriate teams.
- Install, configure, and maintain computers, peripherals, and software for employees.
- Support employee lifecycle processes including IT onboarding and offboarding (user provisioning, hardware setup, software deployment).
- Manage user access and permissions across systems and applications, ensuring proper role-based access control.
- Follow up with employees to ensure satisfactory issue resolution and maintain high levels of end-user satisfaction.
- Collaborate with Security, Engineering, and Operations teams to ensure IT systems are secure, compliant, and aligned with organizational policies.
- Implement and manage endpoint management tools (e.g., Intune, Jamf) to monitor and maintain device health and compliance.
- Administer identity and access management tools such as Okta.
- Contribute to IT documentation, process improvements, and internal knowledge base development.
Requirements
- 4-6 years of experience in an IT/SaaS company.
- Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications.
- Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf).
- Skilled in troubleshooting hardware, software, and network issues across distributed environments.
- Familiarity with IT onboarding/offboarding, user provisioning, and asset setup.
- Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams.
- Service-oriented mindset with a strong focus on user experience and issue resolution.
- Adaptability in fast-paced environments with a proactive approach to process improvement.
- Attention to detail and accountability in managing systems, documentation, and compliance.
Nice-to-Haves
- Knowledge of cloud security best practices and infrastructure as code.
Skills
Windows, macOS, Networking, Saas Applications, Okta, Intune, Jamf, It Onboarding, It Offboarding, User Provisioning
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