Senior IT Specialist

Responsibilities

• Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications.
• Triage and manage incoming IT support tickets; escalate issues when necessary to appropriate teams.
• Install, configure, and maintain computers, peripherals, and software for employees.
• Support employee lifecycle processes including IT onboarding and offboarding (user provisioning, hardware setup, software deployment).
• Manage user access and permissions across systems and applications, ensuring proper role-based access control.
• Follow up with employees to ensure satisfactory issue resolution and maintain high levels of end-user satisfaction.
• Collaborate with Security, Engineering, and Operations teams to ensure IT systems are secure, compliant, and aligned with organizational policies.
• Implement and manage endpoint management tools (e.g., Intune, Jamf) to monitor and maintain device health and compliance.
• Administer identity and access management tools such as Okta.
• Contribute to IT documentation, process improvements, and internal knowledge base development.

Requirements

• 4-6 years of experience in an IT/SaaS company.
• Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications.
• Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf).
• Skilled in troubleshooting hardware, software, and network issues across distributed environments.
• Familiarity with IT onboarding/offboarding, user provisioning, and asset setup.
• Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams.
• Service-oriented mindset with a strong focus on user experience and issue resolution.
• Adaptability in fast-paced environments with a proactive approach to process improvement.
• Attention to detail and accountability in managing systems, documentation, and compliance.

Nice-to-Haves

• Knowledge of cloud security best practices and infrastructure as code.