Customer Success Manager, Enterprise
Own enterprise customer relationships across EMEA, guiding organizations through onboarding, carbon accounting, climate planning, and carbon removal using Watershed. The role requires 5+ years of SaaS customer success experience, enterprise relationship management, strong organization, and executive-level communication.
About the job
Responsibilities
- Own the end-to-end customer experience for customers in the EMEA region.
- Help customers understand and use Watershed to achieve business outcomes, including onboarding them to the dashboard, gathering carbon-footprint information, and setting and achieving climate plans.
- Serve as the voice of the customer and provide internal feedback to improve customer value and retention.
- Build deep familiarity with customers’ businesses and climate goals; educate customers and help them reach milestones on their climate journeys.
- Help customers understand and use Watershed’s carbon marketplace, integrating carbon removal into their climate plans.
Requirements
- 5+ years of relevant Customer Success Manager experience in a SaaS organization working with enterprise customers.
- Proven success working within the EMEA market.
- Track record of building relationships at the executive level.
- Ability to identify underlying needs and collaborate with sales, product, and services teams.
- Excellent written and verbal communication skills.
- Strong organization and project management skills, with the ability to balance multiple customer priorities.
- Willingness to learn a new subject area and take responsibility for building a function from the ground up.
- Willingness to travel up to 10% or more.
- Willingness to work from the London office four days per week.
Skills
SaaS, Enterprise Customers, Customer Success, Project Management, Carbon Accounting, Climate Strategy, Carbon Removal, Executive Communication, Customer Onboarding, Emea
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