Staff Technical Solution Engineer
Staff Technical Solution Engineer supporting secure GovCloud and air-gapped data/AI platform operations. Requires active TS/SCI clearance, 7+ years systems/cloud experience, IaC, Linux/containers, and on-site work in McLean, VA SCIF.
About the job
The Impact You’ll Have
- Ensure Platform Reliability: Drive the technical triage, infrastructure visibility, and incident resolution for Databricks’ multi-cloud data enclaves and Generative AI software running inside air-gapped environments.
- Unblock Secure Engineering Pipelines: Serve as the essential secure-zone operational interface, unblocking complex GovCloud system interactions and taking on the analysis and triage burden for internal engineering teams.
- Execute Advanced Tooling & Scripting: Safely execute and adapt infrastructure scripts, automation tools, and diagnostic workflows natively within secure boundaries, adhering strictly to modern access guidelines.
- Optimize Environment Patching: Identify and resolve systemic environment blocks, reviewing infrastructure configurations to ensure streamlined, compliant patch deployment pipelines.
- Maintain Guardrails & Compliance: Navigate and implement evolving operational frameworks within secure facilities (SCIF), ensuring all GovCloud interactions strictly meet rigorous federal security benchmarks.
What We're Looking For
Minimum Qualifications
- Active TS/SCI security clearance.
- 7+ years of experience in Systems Engineering, Cloud Infrastructure, Support Engineering, DevSecOps, or a related technical operational role.
- High-level proficiency in at least one modern language (Python, Go, Bash, or Java) with the technical aptitude to read, edit, and troubleshoot software and infrastructure code natively.
- Solid baseline familiarity with Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation.
- Hands-on debugging and systems administration experience inside major public cloud boundaries (specifically AWS, Azure, or GCP platforms).
- Strong foundation in Linux/Unix systems engineering, containers (Docker/Kubernetes orchestration mechanics), and automated patch deployment pipelines.
- Bachelor’s degree in Computer Science, Mathematics, Engineering, or equivalent practical experience.
- Ability to work out of our McLean, VA secure facility, including flexibility to support 24x7 operational coverage frameworks within a SCIF environment as required.
Preferred Qualifications
- Active Counterintelligence (CI) or Full Scope Polygraph (FSP).
- Prior experience supporting AWS World Wide Public Sector (WWPS), Oracle Cloud Infrastructure (OCI) Federal Support, or specialized high-side defense integration environments.
- Demonstrated history of navigating complex federal compliance frameworks, GovCloud boundaries, or air-gapped environment constraints.
- Strong professional tenure, showing a track record of stability and ownership within complex engineering or defense-intelligence spaces.
Skills
Python, Go, Bash, Java, Terraform, CloudFormation, AWS, Azure, GCP, Linux, Unix, Docker, Kubernetes
Similar jobs
Support Engineering jobs
Shield AI
United States
Provides technical customer support for Hivemind software by triaging logs, configurations, APIs, deployments, integrations, and operational issues. The role requires 7+ years of customer-facing technical experience, strong troubleshooting and communication skills, C++ literacy, and familiarity with deployed or edge systems.
Twilio
United States
Supports strategic customers by troubleshooting complex API, cloud, code, and networking issues while coordinating with developers and internal product teams. Requires 6+ years of relevant experience, broad programming knowledge, and strong customer communication skills.
Twilio
United States
Leads technical customer escalations, incident reviews, team coaching, onboarding, and process improvement within a remote support organization. Requires at least five years of client-facing technical support experience and strong communication, reporting, and project management skills.
OpenAI
Washington, DC
Supports U.S. government and public-sector customers by troubleshooting complex SaaS and platform issues, handling escalations, and improving support through automation and AI. Requires 8+ years of technical support or engineering experience, Python scripting ability, and eligibility for a Tier 4 Public Trust investigation.
Doppel
United States
Leads a blended technical support and services organization, improving frontline resolution, escalations, integrations, and customer-facing technical delivery. Requires 8+ years in technical support or related post-sales functions and 3+ years managing technical customer-facing teams.