Skip to content
StripeStripeUnited States

Technical Solutions Engineer

Support external developers integrating with Stripe by troubleshooting code, writing documentation, building internal tools, and collaborating with engineering teams. Requires 4+ years full-stack experience and strong communication skills.

Salary not listed
Remote4+ YOESupport Engineering

About the role

Responsibilities

  • Communicate with external developers and aid them in building applications against Stripe’s infrastructure in Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android
  • Unblock external developers with integration challenges through email, ticketing software, internal issue trackers, community platforms (StackOverflow), and real-time chat (Slack, Discord)
  • Develop and maintain internal and external documentation, examples, integration demos, and code snippets
  • Identify points of friction developers encounter and collaborate with engineering teams to improve Stripe products; participate in planning sessions, design reviews, and development meetings
  • Develop and maintain internal support tooling (e.g., retrieval-augmented generation LLM-based Copilot tool, Invoice Explainer Admin tool)
  • Act as a developer advocate and educational resource by assembling training for non-developers and responding to product integration questions

Requirements

  • At least 4 years of full-stack software development experience building web or mobile applications with high-quality user experiences
  • Direct experience explaining technical concepts to both technical and non-technical audiences
  • Ability to write clean code in multiple programming languages and read code written by others
  • Ability to help users during working hours in your region; occasional weekend coverage for monitoring/supporting critical infrastructure

Nice-to-Haves

  • Enjoys writing in a clear and quick manner
  • General software engineering skills; new languages and frameworks can be learned if core concepts are understood
  • Experience teaching or coaching developers
  • Comfort working with autonomy and limited supervision
  • Degree in Computer Science, Software/Computer Engineering, or related analytical field

Skills

JavaPythonRubyPHPGoNode.js.NetReactReact NativeSwiftObjective-CKotlinAndroidFull-Stack DevelopmentTechnical Writing

Similar roles

Support Engineering jobs
GitLab

Support Engineer, U.S. Government Support

GitLabUnited States

Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.

95k – 161k/yr
RemoteSupport Engineering
Cloudflare

Network Security Engineer

CloudflareUnited States

Support largest customers by mitigating DDoS attacks and network threats at OSI layers 3/4/7 using Cloudflare tools. Requires 3+ years technical support experience, deep networking knowledge, and customer-facing troubleshooting skills.

Salary not listed
Hybrid3+ YOESupport Engineering
Ontic

Client Support Specialist

OnticUnited States

Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.

65k – 75k/yr
Remote3+ YOESupport Engineering
ezCater

Integrations & Technical Support Specialist

ezCaterUnited States

Own end-to-end onboarding, testing, troubleshooting, and support of API integrations between ezCater, restaurant brands, and third-party vendors. Requires strong API and data debugging skills plus ability to translate technical concepts for both technical and non-technical audiences.

70k – 92k/yr
RemoteSupport Engineering
Firecrawl

Growth Engineer, Support Engineering

FirecrawlSan Francisco, CA

Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.

205k – 250k/yr
Remote4+ YOESupport Engineering