Engagement Manager
Own end-to-end customer onboarding, adoption, and expansion for Ramp’s early European customer base. The role combines change management, CFO-level value communication, technical understanding of integrations and workflows, and commercial ownership in a build-from-scratch environment.
About the job
Responsibilities
- Lead customers through the full transformation journey, from implementation through agentic workflow adoption.
- Own the revenue target for a book of business.
- Build and own change-management strategies for each account by mapping stakeholders, diagnosing resistance, building internal coalitions, and driving adoption.
- Quantify and communicate Ramp's impact in terms relevant to CFOs and Controllers.
- Help customers understand and adopt Ramp's agentic finance capabilities, positioning new workflows as fundamental changes to finance operations.
- Maintain feedback loops with Design and Engineering so customer signals inform product decisions.
- Support the GM on strategic initiatives, including competitive landscape analysis, ICP refinement, and new segment exploration.
Requirements
- Right to work in the UK.
- Willingness to travel frequently across the UK and Europe.
- Founder-mode mentality with a track record of owning outcomes and building, selling, or figuring things out independently.
- Daily AI fluency and comfort using AI as a default tool.
- Deep product expertise, including products, integrations, and configuration options.
- Technical acumen with integrations, APIs, and workflow architecture.
- Commercial instinct and ability to identify expansion opportunities and turn customer success into revenue growth.
- Strong written and verbal communication.
- High frustration tolerance and resilience in a fast-changing environment.
Nice to Haves
- Fluency in additional European languages.
- Experience in a high-growth startup, consulting, venture capital, investment banking/private equity, or another analytically intensive environment.
- Exposure to fintech, SaaS, or B2B sales cycles.
- Entrepreneurial experience, such as founding a company, running a meaningful side project, or building something from zero.
Benefits
- Flexible PTO.
- Centralized home-office equipment ordering.
- Health and wellness stipend.
- Budget for intra-office travel.
- Weekly coffee stipend.
- UK private medical insurance through Freedom Elite.
- Virtual GP and at-home care via eMed x Livi.
- Workplace pension through Penfold, with salary sacrifice option.
- Parental leave of up to 16 weeks at 100% pay for birthing and bonding, or 8 weeks for bonding only, with additional time available at reduced pay.
- Referral program.
Skills
AI, Change Management, Customer Onboarding, Customer Adoption, Revenue Growth, Product Integrations, APIs, Workflow Architecture, Fintech, SaaS, B2B Sales, Competitive Analysis
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